Your view: Notice before suspension?

[Sharky]

After reading this message, I'm interested in finding out whether you think that users should receive an notice by email or some other means before the user's hosting account is suspended.

Please bear in mind the following points both in favour of and against this before you make your choice:

• Sending notification before the hosting account is suspended will allow the user to log in to reset the inactivity counter (obviously...);
• The whole point of the suspension is that it's an intermediary step before termination. Having notices before suspension is like a pre-warning-warning;
• Users receiving notice of being suspended for inactivity may be the type of user who doesn't make use of the hosting, but keeps the account active 'just in case it might be useful in the future', which wastes disk space resources;
• Whereas part of the idea behind logging in to the forums regularly is to assess who is actively making use of the services provided, another reason is that important news and announcements can be provided via the News/Announcements forum, instead of sending an email to every user and running the risk of it being marked as spam (which means the user is unlikely to read it). Providing a way for users not to have to regularly log in to the forums means important announcements may be missed.

Thanks for reading... happy posting!

[This list may be edited at any point to reflect further points raised]

EDIT: Edited for clarity (2008-12-21)

 

[John Klyne]

I voted no, notice before suspension, I said this because, well, you would not have gotten suspended in the first place if you followed the rules.

And like the first post says (I think), a suspension is kind of like a warning before termination, so why would anyone give you 2 warnings....not sure if this makes sense.

Point one, in my opinion should not be made,

but point 2....is true
point 3....if inactive users are gone...that means room for more active members...
point 4 is also true

 

[sarvar]

Many people, like me, who is inactive in forums (Don't want to waste time in forums) do use their site. I login every week to the forums just to keep my account active. I rather spend time improving my site than just wasting time in forums.

 

[ShadowmasterX]

Hmm...

Well, I think that it should be no, or maybe yes?

Well yes because it gives you a heads up why you are getting banned in the first place, given that that person doesn't know.

Well I'm thinking more on the No side because like John said... you wouldnt have gotten there in the first place

 

[John Klyne]

Many people, like me, who is inactive in forums (Don't want to waste time in forums) do use their site. I login every week to the forums just to keep my account active. I rather spend time improving my site than just wasting time in forums.

I don't think anyone ever said you HAVE to post on the forums, logging into the forums in my opinion is the way you are *paying* for your free account to stay up....I think of it like that.

If no one *pays* in the term I think of it, then you shouldn't have the account anyways, x10hosting's owners or anything like that need to make some money, so by posting on the forum it is as if you are donating them something.

You can log in for 5 minutes say hello in off-topic forum and log out, or just log in, click a link on the site and log out. You are not forced to make a post, but yes you should do something for your hosting company when they do help you, by being a free host.

Not sure what point I am trying to make...but it makes sense if you read it over like 5 times, (even if I post something I read it over hehe).

 

[diabolo]

like john klyne said in his first post,

i think that giving them another chance would not be correct since they didn't put any effort into following the rules while others do follow the rules

 

[sarvar]

I don't think anyone ever said you HAVE to post on the forums, logging into the forums in my opinion is the way you are *paying* for your free account to stay up....I think of it like that.

If no one *pays* in the term I think of it, then you shouldn't have the account anyways, x10hosting's owners or anything like that need to make some money, so by posting on the forum it is as if you are donating them something.

You can log in for 5 minutes say hello in off-topic forum and log out, or just log in, click a link on the site and log out. You are not forced to make a post, but yes you should do something for your hosting company when they do help you, by being a free host.

Not sure what point I am trying to make...but it makes sense if you read it over like 5 times, (even if I post something I read it over hehe).

I was just responding to this statement:

Users receiving notice of being suspended for inactivity may be the type of user who doesn't use the hosting but keeps the account active 'just in case it might be useful in the future', effectively wasting disk space resources; (leading to the following point)

P.S: What are you trying to say? (Read it 8 times.)

 

[Max1337]

I voted no, because suspension is instant.

It's not like a member of staff clicks suspend, and it warns you before actually suspending.
Maybe notice after suspension, yea.
But still, you were suspended for a reason, follow the ToS and it wont happen.

 

[Kayos]

I personally would like some kind of notification system that would give a 24 hour notice. Once the user corrected said issues a response can be sent and the suspension would get removed.

That said I can understand why they don't give a notice to users. I'm sure it's due to a number of issues, I'm not too worried about it at the present time, even after a year of use.

 

[mrclmrvn]

Rules are rules, I vote "no".

 

[shadowdragon]

I voted no, notice before suspension, I said this because, well, you would not have gotten suspended in the first place if you followed the rules.

I definitely agree but I would still give them a heads up.

 

[Livewire]

I definitely agree but I would still give them a heads up.

I'm voting no because of one word in the topic:

Before.


I'm all for sending them once the suspension's already occurred, but sending it before is just confusing - it says in the rules you'll get suspended if you don't log into the forums once every two weeks, so why send a notice that says "hey did you read the TOS, you're gunna get suspended if you don't log in!"

Thats what that checkbox is for that says "I have read and agree to abide by the TOS" is for - if you read it, why do you need a reminder email?




Plus it's just logging in and checking if theres new posts in news/announcements; its not like you have to post just ot keep the account alive.

I'm biased though; I've never been on the wrong side of the suspensions. I imagine I might have a different opinion if I was on the wrong side of these at some point.

 

[Smith6612]

I chose no as well. The reason being is, when the user first signs up, he accepts the TOS which shows that they should have read it. Basically stating, an e-mail if anything should be given once the account has already been suspended for a few days. After all, their data is still on the servers and probably will be safe for a little while longer.

 

[kkenny]

After reading this message, I'm interested in finding out whether you think that users should receive an notice by email or some other means before the user's hosting account is suspended.

Please bear in mind the following points both in favour of and against this before you make your choice:

• Sending notification before the hosting account is suspended will allow the user to log in to reset the inactivity counter (obviously...);
• The whole point of the suspension is that it's an intermediary step before termination. Having notices before suspension is like a pre-warning-warning;
• Users receiving notice of being suspended for inactivity may be the type of user who doesn't make use of the hosting, but keeps the account active 'just in case it might be useful in the future', which wastes disk space resources;
• Whereas part of the idea behind logging in to the forums regularly is to assess who is actively making use of the services provided, another reason is that important news and announcements can be provided via the News/Announcements forum, instead of sending an email to every user and running the risk of it being marked as spam (which means the user is unlikely to read it). Providing a way for users not to have to regularly log in to the forums means important announcements may be missed.

Thanks for reading... happy posting!

[This list may be edited at any point to reflect further points raised]

EDIT: Edited for clarity (2008-12-21)

I voted no because we are offering a free service, the least members could do is log onto the forums every two weeks or upload a blank index.html page with the ads, and not do anything against common sense.

 

[Thrash]

i voted yes.
this wouldn't apply under all circumstances, but what i was thinking is that unless extreme conditions apply then it would give the user an opportunity to backup there files/reset there inactivity.
if of course the user has broken the rules badly (hosting illegal child porn or something) then their account should be removed immediately without warning.

 

[John Klyne]

i voted yes.
this wouldn't apply under all circumstances, but what i was thinking is that unless extreme conditions apply then it would give the user an opportunity to backup there files/reset there inactivity.
if of course the user has broken the rules badly (hosting illegal child porn or something) then their account should be removed immediately without warning.

If someone can't follow rules, no matter if it is a very small one or a very large one, it's still against the rules and thus sould be punished like everything else......

It's like this, but in a different circumstance. A 37 year old, rapes a girl, and gets sent to jail for life. Now if a 20 year old or someone younger then 37 did rape a girl too, he would not go to jail.....is the law made like this? I don't think so, ...are the x10hosting rules/laws made like this I don't think so.

Unless you have been suspended or were close to be suspended, you will vote NO, if you trust and follow the rules. If you vote yes, you don't follow rules, and thus, in my opinion, DO NOT Deserve this great hosting service.

That is my opinion.

 

[gorgonzola]

I voted no because we are offering a free service, the least members could do is log onto the forums every two weeks or upload a blank index.html page with the ads, and not do anything against common sense.

I'm probably 3 years too late but I vote yes.


It's helpful to be given a warning before you are suspended.


This allows you to take action to avoid the suspension.


I was recently given an email notice that I was in danger of being suspended.


I thought I was complying with the requirements for a free hosting account by signing in to the forum every week.


I basically log in and log out again.


Recently I started using FTP to transfer files to my account.


That is working fine, but I got an email that my account was in danger of being suspended for inactivity.


I was at a loss to understand why.


I was signing into the forum, but I wasn't using Cpanel because I was using FTP.


Now I sign into both the Forum and and Cpanel but I still got the suspension notice.


I sent a message into the forum to see what was what.


Hopefully the problem will be resolved before the suspension takes hold.


The email warning was a definite plus.

 

[optic6]

I would have liked a notice. Im new and forgot about it. havent set anything up yet. or atleast make reactivation simple by logging into the formus, not sure if that is how it is.

 

[masshuu]

tl;dr thread replys, but i vote no. Some people somehow seem to make logging into the forums allot of work. It takes what? 5 minutes, if that? 10000 minutes in a 1 week period, 30% is spent sleeping, 6000 minutes left. 5 minutes out of that is 0.0008333333333333333% of the time you need to spend in a week to keep your website active. Heck if you only do it once every 2 weeks, that reduces down to about 0.00041666666666666% of the time. a couple thousand people have gotten it right for how long has x10 been around, why should we hand feed the 5% who can't even read the tos.

 

[Livewire]

Can anyone explain to me why no one checks post dates anymore?

Seriously people, this is over a year old and has been dead. Opinions change (although mine is still the same now as it was when I posted here a year ago) - if you want accurate not biased by over a year of no-responding, this needs to be nuked and reopened. There's a decent chance some voters have changed their minds and want to go from no to yes and vice versa.