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Hi janelore, Your cPanel looks to be loading at this time. Please let me know if you are still seeing this issue?

Hi, Sorry, it looks like your account is suspended for serious Terms of Service violations. If you think this is wrong, please make an appeal at https://x10hosting.com/sso/login I'll close this for now.

Hello, Sorry, we cannot give support in Spanish. Please can you clarify your question? We only delete files that are higher than 10MB in size, so normal PHP files will not be deleted.

Hi, The solution here would be go to the "Subdomains" part of your cPanel, and then add a new subdomain called "about". This fixes it because a "CNAME" record simply means "point to the same server as this one does", but our server still needs to be able to match your subdomain to your hosting...

Hi, This sounds really strange; what URL is this happening at? :)

Hi, I can't find a hosting account linked to your forum account. Please link your accounts by going to "Support" in the top-right, then choose Visit Forums.

Hi, Sure! Once you've signed in, please head to Settings in the top-right, and you can change your email address from there. :)

Hi, Please can you try again now? :)

Hi Marita, I apologize for the delay here; can you please confirm whether this is still an issue for you?

Hi, Can I ask where you are setting the $adminpass variable?

Hi, It is possible you were connecting with a restricted FTP account. When connecting to FTP, make sure that you specify your cPanel username and password as the FTP username and password, and this will give you full access to your account's files. As a reminder, Linux is case-sensitive, so you...

Hi, Yes :) If you installed it manually, you can head to phpMyAdmin and click the "Export" button to save your database locally. If you installed it through Softaculous, there should be backup options within there (but make sure you download them to your computer and don't keep the files on...

Hi, I switched your theme back to x10Hosting Basic for you. :) Currently we are yet to support Paper Lantern since we have to make some adjustments to it first, so cPanel x3 and x10Hosting Basic are the current options available. However, between cPanel updates, sometimes users can get...

Hi, I have upgraded your account to unmetered disk space. :)

Hi, We can upgrade your account once you are using half of your current disk space limit. You are currently using 180MB of 512MB.

Hi, Sorry, there isn't an easy "reset" switch for free hosting accounts. If you really want to, you can delete your account from the Settings area, and then re-create a new one. If you're having an issue though, please let us know; we might be able to fix it for you. :)

Hi, Please make sure you are using SSL/TLS. For all the information you need for your email client, please go to the Email Accounts section of cPanel, then click "Configure Email Client" next to your account. Thank you,

Hi, It looks like your website's files are at /public_html/CEDM.TK/ whereas you have your .com added as a Parked Domain, so it points to /public_html. To solve this, you could either move all your website's files up a level, or you could re-add your .com as an Addon Domain and point it to the...

Hi, After looking at the PHP code you provided, I'm not so sure your code is getting executed at all here. Your MySQL code is wrapped in this line: Are you sure the "adminpass" variable is defined? I checked your account and can't find any reference of it being set. Perhaps you meant to use...

Hi, I'm sorry I couldn't check this for you. What is your new domain? Your forum account currently lacks an active hosting account.