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  1. Dead-i

    Reset my account

    Hi, What problem are you having with FTP? Please could I have an error message? :) Thank you,
  2. Dead-i

    Request unlimited disk space

    Hi, The majority of your account's disk space is being used by a zip file, so I cannot upgrade your account right now. Thank you,
  3. Dead-i

    Disabling Mod_Security for the usage of "MyBB!"

    Hi, By default we have a rule in place that stops people posting 4 or more URLs, to help prevent against spam bots. I disabled that rule for your account; please try again. Thank you,
  4. Dead-i

    I can´t return to the Switch Theme x10x3

    Hi, Sorry about that; I have switched it back for you. Thank you,
  5. Dead-i

    Cannot use own domain name as required

    Hi, That's usually caused by the software you are using. You might want to check your MediaWiki configuration file, and replace your .x10host.com domain with your new one. Thank you,
  6. Dead-i

    xml

    Hi, You can upload XML files if you want to, yes.
  7. Dead-i

    Says my domain doesnt exist.

    Hi, Your computer is probably caching it. Please flush your DNS. http://x10hosting.com/support/guides/clear-cache-flush-dns-tutorial#flushing-your-dns Thank you,
  8. Dead-i

    Can I get unmetered disk space please?

    Hi, I have upgraded your account's disk space to unmetered. Thank you,
  9. Dead-i

    Says my domain doesnt exist.

    Hi, I don't have access to the x10Premium account system, but it sounds as though you made an x10Premium account and deleted it, which would have removed the entry for the domain name. I re-created your domain's DNS entry, and your domain is now showing a 403 Forbidden (likely due to your...
  10. Dead-i

    Pictures in post no more than 3...

    Hi, Please can you try again now? I have made a change that should fix this.
  11. Dead-i

    Please Delete My Account

    Hi, I can't find an account associated with your forum account. What's your account username? Thank you,
  12. Dead-i

    Can I get unmetered disk usage?

    Hi, I have upgraded your account for unmetered disk space. Thank you,
  13. Dead-i

    Unable to add the domain name - A DNS entry for the domain already exists

    Hi, What is the domain name you are trying to add? Thank you,
  14. Dead-i

    Appeal not Solved.

    Hello, You would need to create an appeal at https://x10hosting.com/sso/login if you think this suspension was made in error. If your appeal is accepted, the suspension will be lifted. If your appeal is rejected, we cannot grant any access to your account or its contents under section 7 of the...
  15. Dead-i

    Pictures in post no more than 3...

    Hi, Please can you give me the full link to the page you're having problems with? Thank you,
  16. Dead-i

    There is a problem with your request

    Hi Chris, I can't find your account. Can you shoot us email at support[@]x10hosting.com from your account's email address and we'll look into it.
  17. Dead-i

    Images do not update

    Hi, You definitely shouldn't be seeing a 404 there, but if you did see the old image for a while, it might either be your browser cache or it could be the server-side cache. By default, Varnish caches your images for 5 minutes to help speed up your site, but you can turn that behavior off you...
  18. Dead-i

    Migrating from x10premium back to x10hosting

    Hi, We don't have an automatic way of moving an x10Premium account to an x10Hosting account, but you can always do it manually if you want to. Once you have made an x10Hosting account, you could download your x10Premium files through FTP and then upload them to x10Hosting. For databases, if...
  19. Dead-i

    SSO login issue - There is a problem with your request

    I'm escalating this to higher staff, since requests for a permanent location change are quite unusual. :)
  20. Dead-i

    Unlimited/Un-Metered Disk Space.

    Hi, You are not yet using at least 50% of your current disk space limit. You are currently using 195MB. Thank you,
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