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  1. Dead-i

    Can't create FTP Accounts, Can't access my main FTP Account ?

    Hi, What happens when you use your cPanel credentials to sign in to FTP? (Please could you provide me with some logs?)
  2. Dead-i

    Can't open my site. Download will occur

    Hi, Your website looks to be loading correctly right now; what are you seeing? :)
  3. Dead-i

    Please unmeter my disk space

    Hi Paul, Welcome to x10Hosting. :) We can upgrade you to unmetered disk space once... - your account is using at 256MB of space - your account has been live for 7 days - your account hosts a working website. Once you've had an account for a week, please let me know and I'll get you upgraded...
  4. Dead-i

    How can i change the spelling of My domain name ?

    Hi, What would you like your domain changed to? :)
  5. Dead-i

    We need more storage space for our fundraiser.

    Hi, Please can you let me know once you've used at least 250MB of space? When you have, I'm happy to upgrade your account for you. :)
  6. Dead-i

    Unable to redirect My addon domain ?

    Hi, Are you sure the domain you registered is cleverthingsfirst.com? Which company did you register it with? :)
  7. Dead-i

    Hi, x10 team! Who can I get 1GB of disk space instead of 500MB?

    Hi, Once you have a working website, and you're using at least 256MB, let me know and I'll upgrade your account to unmetered disk space. :)
  8. Dead-i

    Unable to log into mysql database

    Hi, I took a look at this, and the MySQL user definitely exists, but the password your PHP script is using is incorrect. Please try re-creating your MySQL user (not a database) from within cPanel (and be sure a Password Manager isn't interfering or anything like that), then change the password...
  9. Dead-i

    Domain doesn't exist

    Hi, The "not redirected" message is completely normal (and it simply means that we're not redirecting your site to another). Your site is also loading fine here, so I would definitely suggest flushing your DNS cache. We have some information on how to do this at...
  10. Dead-i

    I'm not able to configure my domain

    Hi, You do need to set your domain's nameservers, and then add it as a Parked Domain or Addon Domain within cPanel. Please note that cPanel will verify that the nameservers have been properly set, for security reasons. If you need to set other records, you can do so within cPanel after you've...
  11. Dead-i

    how to whitelist incoming Emails to my free-hosting Webmail ?

    Hi, Does this issue also happen when emailing from a normal email account, or is it just happening for PHP mail() to the same server?
  12. Dead-i

    I broke my site - any way to have it reset to default?

    Hi, It looks like our backup software successfully restored your files, but couldn't automatically update the file permissions properly. These corrupt file permissions were causing the cPanel issues you were seeing there. I have manually corrected the broken file permissions for you. :)
  13. Dead-i

    XAMPP mySQL to site connection timeout

    Sorry, there hasn't been a change in policy here; we don't allow Remote MySQL on free hosting servers, and our firewall drops all connections through MySQL's port. If it worked, it was likely a temporary issue. We can't remove the "Remote SQL" button from cPanel unfortunately, due to some...
  14. Dead-i

    There "traffic limit" for free hosting

    Hi, We do not have a hard bandwidth or traffic limit on our free hosting service. Instead, we monitor your account's overall resource usage (i.e. CPU, Memory and Processes). If you're on the cPanel x3 theme, there is a Resource Usage button that lets you see exactly how much you're using.
  15. Dead-i

    Is there a way I can change the post_max_size value?

    Hi, That value is set to 16MB on Free Hosting, which should be adequate for most cases. Are you seeing a different limit? :)
  16. Dead-i

    Which countries are approved in South America for x10?

    Unfortunately the control panel would automatically block sign-ins originating from countries other than where it was signed up from, and we don't have a way of bypassing this system at this time. If you have any issues with your hosting account while you are away, I would definitely drop an...
  17. Dead-i

    How to change upload size - Getting upload error

    Hello, I'm disappointed we missed this thread - so sorry for keeping you waiting. I have amended xo2's PHP 7 configuration with the corrected upload limit. Please let us know if you continue to have any other problems.
  18. Dead-i

    Messed up my cPanel!

    Hi Andy, So sorry for the trouble. I have manually switched your account back to the x10Hosting Basic theme.
  19. Dead-i

    Domain Does Not Exist

    Hi, The domain you provided is currently redirecting to a sign-in page. It is highly likely that this is a DNS caching issue. Please try flushing your DNS and try again. http://x10hosting.com/support/guides/clear-cache-flush-dns-tutorial#flushing-your-dns
  20. Dead-i

    Account unsuspension stuck

    Hi, @akrivusx I have manually unsuspended your account. I apologize for the disruption here. @kirpal.ricky33 It looks like your account is unsuspended already. :)
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