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  1. Livewire

    PostgreSQL

    Just to add, I'm confirming with admins shortly to see if PostgreSQL is actually available on Premium right now - my test account seems to indicate otherwise so I want to do the required legwork to ensure it is before recommending it.
  2. Livewire

    Can I have multiple users access cPanel for one account?

    5) Don't use a nulled version of IPB to run a forum you don't have a license for. It makes us sad, and results in the permanent loss of your hosting account. Closing ticket, as we will not be able to lift the suspension for any reason due.
  3. Livewire

    Support

    You may have seen the unsuspension that was processed; unfortunately after discovering the site was not in a language supported under our Terms of Service and also contained material that would be considered pornography, we cannot lift the newly applied suspension for any reason. As a side...
  4. Livewire

    VOX is going down.. and then up.. and down again..

    We don't have a way to change servers at this time, however we're working on identifying the causes at this time. We've already resolved a few of the sources so the load has calmed down significantly; can you confirm if the MySQL issues are still present, or did those go away as well?
  5. Livewire

    Xenforo Denied Acces To Mysql

    Please note that Xenforo isn't legal to use without a valid license; to prevent service disruption, please head to your Xenforo customer area and click on "Generate validation token" underneath the license in question, then use the abuse contact form on x10hosting.com to send said validation...
  6. Livewire

    Necromancy

    So I was about 99% of the way through handing out a warning for necroposting when I realized that was the whole point of this thread... I'll uh, just be going now...
  7. Livewire

    Account compromised and suspended -- Can I re-secure my account?

    Awesome, let us know if you need anything else :)
  8. Livewire

    Account compromised and suspended -- Can I re-secure my account?

    Are cookies enabled in your browser? The update I got from staff is that error can come back if it's followed from a browser that doesn't have cookies, or isn't the one that requested the reset. The page -should- be showing an error though; if it is, can you post what error it's giving?
  9. Livewire

    Account Portal question

    It's the login in the top-right on x10hosting.com that takes you to your cPanel.
  10. Livewire

    Account compromised and suspended -- Can I re-secure my account?

    Use the password reset; at the time I wasn't aware that the only way to get all the passwords to sync up properly is through the reset form. Bear in mind that will also update your forum password, cPanel, and main login all at once, so everything'll be changed :)
  11. Livewire

    Account compromised and suspended -- Can I re-secure my account?

    Got the last bit I needed; the account will be unsuspended shortly, however part of the process is going to be a bit unusual so I'll explain it in detail. Prior to doing ANYTHING though, make 100% sure the email account associated with your hosting account is secure, as if it's not, this would...
  12. Livewire

    Account compromised and suspended -- Can I re-secure my account?

    I got a partial response back but I'm waiting for the rest; it won't let us change the password when the cPanel account is suspended. I'm making sure that the passes synchronize properly if I do a reset password immediately after unsuspension, since I can just send the password to your email...
  13. Livewire

    Account Suspended: no explanation why

    You were banned due to the presence of the auto-add bots on the account; as detailed in the suspension dispute that was answered earlier, this is a permanent suspension which cannot be lifted. I'm also quoting sections 6 and 8 of the Terms of Service below; these indicate your files are...
  14. Livewire

    Account compromised and suspended -- Can I re-secure my account?

    May take some time for them to reply, but at least it won't restore the access to the wrong person :)
  15. Livewire

    Account compromised and suspended -- Can I re-secure my account?

    I'm pinging an admin to see how to go about fixing this; for the moment I've marked the Appeal to remain unresolved so we don't restore access until we get this resolved.
  16. Livewire

    Account compromised and suspended -- Can I re-secure my account?

    Can you change the password through the account panel if you login on x10hosting.com? (reposted cause my edit went through after your last post)
  17. Livewire

    Account compromised and suspended -- Can I re-secure my account?

    When you say someone else initiated the appeal, are you not in control of your account right now? Edit: I should note that if you can still login at x10hosting.com, I believe you can still change the password associated to the account, but make sure your email account hasn't been compromised...
  18. Livewire

    403 Forbidden

    I have fixed this; at some point the permissions on your public_html folder were changed to 777, which is a major security risk. As such, the server prevents access to anything with permissions 777, and in the case of folders marked that way, prevents access to anything within it. For...
  19. Livewire

    My Site Down .

    Locking ticket, we currently don't allow signups from Indonesia. Please see http://community.x10hosting.com/threads/country-restrictions.166022/ for more details.
  20. Livewire

    Website issue

    We'd be more inclined to help if you paid for your software as opposed to using a nulled IPBoard install. Don't believe us that it's nulled? IP.Blog.v2.6.3_[illus!on]_nulled_[ReadMe].html IP.Board.v3.4.6_[illus!on]_nulled_[ReadMe].html IP.Calendar.v3.3.4_[illus!on]_nulled_[ReadMe].html...
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