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  1. Livewire

    Can't connect to MySQL

    You also shouldn't be using a nulled version of IPB. Ticket closed, as the issue cannot be resolved further due to the account now being suspended.
  2. Livewire

    Premium x10host

    I'd recommend opening a ticket with the premium client area information that would've been emailed to you (there's not a lot of premium staff who check the forums regularly); make sure to provide your cPanel username for free, and they should be able to migrate it.
  3. Livewire

    Unusual item

    This is due to quotas misbehaving a bit; it's nothing major to worry about, as we do re-run the quota repairing stuff once in a while to try and keep them "unbroken" but it's not uncommon for them to fail outright and misreport the disk usage like this. Hazards of having as many users on the...
  4. Livewire

    Email Domain Blacklisted

    Outgoing mail isn't sent from that IP (we route everything to a second server that scans the outgoing emails to ensure no spam goes out) so the blacklisting shouldn't cause any delays with emails; in any case I've suspended that user until they're available to resolve the compromise.
  5. Livewire

    Account Suspended

    I'm updating your appeal shortly; I've erased the file that caused the suspension, however you need to be aware that you cannot just take their background without explicit written permission - that is copyright infringement, which can and likely will get the account issued a permanent suspension...
  6. Livewire

    [URGENT] My website is being hacked

    Neither file is malicious; the first is from the site builder, and the second is a server file that auto-creates if it's missing. In this case, it's blank, so it doesn't do anything; many CMS's do use the .htaccess file though, so erasing it is not recommended unless something's seriously...
  7. Livewire

    x10 login isn't letting me log in..:/

    Edited; meant unexpected. :)
  8. Livewire

    Country restriction: Sweden

    Just to add to this, Sweden was removed from the country whitelist as of November 10th 2013. If you happened to have viewed the whitelist prior to this, it would still have been shown, however due to continued elevated abuse levels it was among the list of countries we are no longer able to host.
  9. Livewire

    I Read the T.O.S

    On free, the limit is set to 1gb and can't be increased - even on unmetered storage, there is still only the cap of 1gb for the flash arcade itself. As far as upgrades go, Premium does things a bit different in that respect; there's no hard-set limit for it, but you'll still want to ensure...
  10. Livewire

    What is this icon when trying to make a post ?

    I believe it's supposed to be the "Upload a File" button in case you were needing to attach something to the post; that said I'm not sure why it's coming through as that on your end, it should look just like the More Options button.
  11. Livewire

    Upgrade.

    There's no hard cap listed in the Premium ToS for it, but I'd recommend using the "Contact Us" link on the bottom of x10premium.com just to be safe. There is a section in the ToS for premium involving hitting 75,000 inodes (files and/or folders) and 10gb disk though, but that just covers being...
  12. Livewire

    Upgrade.

    SWF games should be fine, just be mindful of this other section: When they're referring to game file hosting, we mean ones not directly related to the site you're running - we've had lots of disk usage problems in the past due to users utilizing us as a FastDL server for counterstrike, garry's...
  13. Livewire

    Upgrade.

    From the x10Premium Terms of Service: Upgrading to premium wouldn't work for any form of file hosting; you would need to look for a host specifically designed to host files, and in the case of game file hosting, you'd need to find one that also allowed a fairly substantial amount of bandwidth...
  14. Livewire

    Domain Quota

    Chances are the error is being caused due to the usage of your account to host a FastDL server for Garry's Mod; this would be forbidden under our Terms of Service, which is also why the account has been permanently suspended.
  15. Livewire

    Content pre-verification

    Sending a PM with the details explaining why since the response to the appeal won't show up (it's been unsuspended, so the appeal won't show in the panel anymore).
  16. Livewire

    Precautions to be taken

    I'm working on responding to your appeal shortly; I can see what caused the suspension (there's one particular file that's caused it, and it's a false positive in this particular instance). I'm sending a PM with more details to explain why it was false-positive'd since once the suspension is...
  17. Livewire

    Hosting Port

    At this time we're not able to open ports on Free Hosting; we may be able to for premium, but you would need to use the contact links on the premium page to find out first as it's not a guarantee we'd be able to do so there either.
  18. Livewire

    Website Won't Connect To External MySQL Database

    The "Remote MySQL" button in cPanel unfortunately can't be disabled by us (the options won't let us), and it's part of the protected code so we can't modify it to simply stop displaying. Technically the button itself does do what it should, but the firewall (which isn't controlled by cPanel at...
  19. Livewire

    I dont understand

    Closing thread; thanks for the ragequit.
  20. Livewire

    "Hosting Account Space Upgrade"

    None of the drives on the server you're on are currently close to being full; we completed maintenance a few nights ago that has it with plenty of space left except for one partition where user data is not stored in any way (and thus it wouldn't relate to the error at all). I'm not exactly sure...
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