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At the bottom of cPanel x, click "Reset All Interface Settings," then when loading file manager enable "show hidden files (dotfiles)" - there is indeed a .htaccess in your public_html folder, and it is causing the 403: RewriteEngine on RewriteRule .*\.(jpg|jpeg|gif|png|bmp)$ - [F,NC]...

I don't know exactly what you're attempting to do, but those directions would indicate you're attempting to place a proxy on your account. We do not tolerate proxies of any kind; if one is found on the account you will be issued an immediate and permanent suspension. Topic closed.

Can you explain why the site currently doesn't have a 1:1 manual translation to English, Spanish, or French as required in our Terms of Service?

I've seen that before; the page causing the popup is either vox.x10hosting.com:2083 or vox.x10hosting.com:2084, as the page -after- sso/login is the cpanel page. This is due to a false-positive flag within Avast, likely due to them marking the entire server as malicious (Vox used to be the...

These are more than likely blocked in the firewall; those are the ports commonly used for IRC services, which don't generally have much of a use on free hosting since we don't allow users to run their own servers. If you're attempting to run a client of some form, it's also worth noting that...

To be honest, I'm not aware of any cases we've had where age was an issue, at least on free hosting. I'm sure its come up at some point with premium, but since that service requires billing information and a valid payment method, identifying an underage user is somewhat easier. To act on an...

Disputes need to be handled through the dispute system; I'm replying to your dispute now, but for the sake of ensuring the resolution is seen: 1) Per our Terms of Service, the site MUST be available in English, Spanish, or French. Yours was not, and had no manual 1:1 translation to one of the...

I'm jumping in here since there is some misinformation being tossed around a bit. Please view our Privacy Policy located at https://www.x10hosting.com/privacy , specifically the section related to children under the age of 13. Put simply, we do not offer our service to anyone knowingly...

I can clarify; it most definitely fails to abide by the language restriction, and providing links to illegal downloads of mp3's is also considered Contributory Copyright Infringement under US Law right now. Closing ticket due to the suspension.

Closing ticket; it's currently considered contributory copyright infringement to knowingly and intentionally link to copyright infringing downloads, such as the movie rips of Ender's Game.

I actually saw that email last night before seeing this thread; the same rule applies (if it isn't live anymore, don't suspend). We get enough automated "reports" that end up being false positives that we check everything, even if it goes by email, to make sure it's actually a problem. I've...

If it's not live anymore it won't cause a suspension (we don't actively suspend unless it's still live); just keep an eye on it from here forward and make sure your software is up-to-date and secured. If it would get compromised again in the future and get suspended, dispute it - if it's a...

I've heard of similar with McAfee, usually down to that most antivirus companies fail to understand that we're a free hosting company - they blacklist the entire domain (such as x10.mx or x10.bz) rather than the individual sites causing the issues. I'd recommend reporting it to them as a false...

Just to add to this, I did identify a hosting account that went Inactive; this means the login portal wasn't signed into for one month, which caused the account to be suspended. It was then terminated after the suspension went unresolved 21 days later on January 5th. Unfortunately when this...

Given that our Terms of Service states the following (I've bolded and underlined the important part): You will need to provide proof that you legally have the right to redistribute the 1gb of copyrighted mp3's present on the account in order to lift the suspension that has been applied. This...

Closing ticket, user banned for language and ragequit after being caught with copyright infringing files on their account.

Closing ticket; I am reviewing your dispute now, however at first glance your reasoning provided here and in the dispute don't appear to validate the claim that the video isn't copyrighted. Edit: Confirmed that video is copyrighted and permission was not sought nor granted for redistribution...

Unfortunately with the account being used to store copyright infringing Habbo retro files, which violates both the copyright infringement and file storage sections of our Terms of Service, we're not able to reset the account, nor are we able to lift the suspension that was applied.

Unfortunately as stated here and in the appeal, we're not able to lift the suspension. You are responsible for all content you upload to the account; it's your responsibility as such to do due diligence and ensure what you've been given to upload is legitimate and legal.

Please read your suspension reason closely; we do not have problems with CometChat. We -do- have problems with nulled software. CometChat is not free, and the version you opted to use is a nulled release from a known warez redistribution group. This means that the software is effectively...