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No problem; I've lifted the suspension so you should be able to access it to start working on it shortly.

The TOS has always specified the language restriction; it's not something we can automatically identify though, which is why it went this long without being seen. And yes, you can remove the pages and upload the English translation later; generally speaking, that's usually what ends up...

I'm showing what looks to be a previous account in the history; it's indicating cpanel username fairway2 was suspended on 10-7 for Inactivity. When this suspension went unresolved, it was then terminated on 10-29 in accordance with the Terms of Service. For it to be suspended, no login at...

Our current Terms of Service only supports English, Spanish, and French, or websites with a 1:1 manual (not automatic or ran through Google Translate) translations; this is why the account was suspended. We can lift the suspension, but you would need to either remove the untranslated content or...

Based on the available information, that account was suspended on October 17th for inactivity. This unsuspension went unresolved, and on 11-9 was terminated in accordance with the inactivity policy in the Terms of Service. Unfortunately when this happened all files and data were removed...

Can you explain why you quoted the response four times without specifying the information requested? There is hosting attached to your current forum username, but if it's involving another account we'll need more information to properly identify it.

Unfortunately at this time, the account does not qualify for the upgrade as it is hosting 1.9GB of files that are completely unrelated to the main website. This does also unfortunately mean it has been suspended due to the file storage, as this is against our Terms of Service.

Unfortunately if the software doesn't fully support table prefixes, you're going to have to check with the script developers on how best to handle it, as we only allow each user to have one account, and can't increase the number of MySQL databases. We're not able to test and debug every...

I'm assuming by Vanilla you mean Vanilla Forums? If so: http://vanillaforums.org/discussion/2090/changing-the-database-table-prefix May not necessarily be the easiest since that particular forum software doesn't seem to have it as a configuration option during install, but it does appear to...

Most forum software (among other scripts) supports "table prefixes," which are designed to allow multiple scripts to utilize the same MySQL database; on my local testing environment, I have WordPress, PHPBB3, MyBB, Joomla, and Drupal all using the same database with no issues. If you're...

Side note, unless you set up your html files to process as PHP, the PHP code at the top of the testlw file will not actually process. If the file isn't passed through the PHP interpreter (which html doesn't on x10 by default), it'll never actually run; you'll either need to set up a .htaccess...

No worries at all, especially as I can see the dispute in the system now; closing topic, we'll take care of the rest there.

Bryon did some changes to hopefully prevent dispute problems in the future; if you'd prefer to resolve the dispute through that system, try re-submitting the dispute, otherwise we can continue working on it through here.

The other two are a "bug" within cPanel; cPanel's detecting that we have PostgreSQL installed, so it's assuming all free users also have access to two PostgreSQL databases. At this time though, we don't have PostgreSQL enabled for the users - it's installed as some of the backend systems...

This is a "bug" within cPanel; cPanel is detecting that PostgreSQL is installed, and since it's set to allow two databases of each available type, it's thinking you would have access to two MySQL databases and two PostgreSQL databases. At this time however, PostgreSQL is only installed as some...

Normally appeals are processed within 12-24 hours, but this account isn't showing an appeal was submitted; I've notified admins, but we'll run the appeal through here for now. The account is showing that there is a phishing page present on the account; can you explain it's presence?

Not sure exactly what Bullet Proof Security's supposed to do, but deleting the public_html/www folders normally isn't something a plugin can do. In any case, I'm working on re-creating them; if it should happen again you can do so yourself through cPanel, just make sure to set the permissions...

Fixed; I'm not sure what filled up /tmp on the server but I cleared it for now and will advise admins that it got full. I'm not sure if it's just misconfigured as to how big it can be, or if it's being filled from something else random, but it normally doesn't fill up at all.

Looks like a possible coding bug; the ones you screencapped that show x10Hosting Basic are all the front-end we made, while the ones that say x10Hosting Prime are all the header on cPanel that we made: http://i.imgur.com/oE3ovmy.png <-- Top banner is us, the rest that's in silver is actually...

The appeal has been answered already; I'm copying in the response here: That said, you should be able to upgrade to Premium which wouldn't require the translation at all either - during signup for Premium it'll ask for an existing free account username. Put yours in, and it'll copy the free...