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Your emails were being trapped by our spam prevention system due to their extremely spammy nature; after reviewing them, I can confirm the email is being sent in violation of our current Acceptable Use Policy, and does not abide by US CAN-SPAM requirements -for one, while you do indicate you can...

https://x10hosting.com/aup * is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes; With this being a blatant and intentional deceptive act, it would not be tolerated on our services as per our Acceptable Use Policy and our...

That tutorial would be for server owners, not for clients - I've got absolutely no idea why hdfhostx posted that since this isn't an issue you're able to fix on your end. I'll point admin staff to this thread so we can investigate who or what's using the connections; if memory serves all the...

I don't believe this is a memory problem; I was able to locate an error_log in enforcer/libraries/error_log, and the last ton of lines indicate a coding problem: [19-Sep-2013 21:10:20 America/Chicago] PHP Warning: imagejpeg(): Filename cannot be empty in...

" I know that this is basically file hosting software, and even then I installed it." is the issue in question here. The other user's install was unused, and the only reasons I erased the software in advance were that 1, it wasn't in use, 2, if I had left it the account would have immediately...

No problem!

Yeah something's not working right when you're submitting the appeal; it's supposed to show the current appeal pending as opposed to telling you to file another. I've notified the admin team of this so they can do some investigation into why exactly it's not working, particularly since it is...

There's no disputes currently pending; I get through them in under 24 hours in most cases, I'm going back through to locate where this particular one is, since it's in Answered. Edit #1: Pinging an admin for assistance; I'm not showing a dispute ever having been opened. In the mean time, this...

I usually check the disputes several times a day; only problem is they haven't yet made me a robot so I was probably asleep when you opened it (gosh derned timezones! :) ). I've got maybe 3 or 4 left to work; I'm 99% sure I just ran past yours as well, you should be good to go since the...

Since this is going nowhere useful, I am closing the thread.

I have fixed the problem; you had two 1gb error_log files in the folders for both addon domains. You'll want to monitor those to see if they come back, and if so read them to identify the error it's producing and resolve it so it doesn't repeatedly fill up again.

As far as I can tell this looks to have been because the account was signed up for through a proxy; I'm awaiting further details from higher-ups to determine if this is one that's considered permanent or not though. Be advised though, under most circumstances it would still be considered...

@narusimu I'm replying to your post now to prevent cluttering up this particular one.

If you obtained an account while residing in a country within our blacklist, then it is at risk of being suspended as soon as we discover it as it's considered to have violated our signup restrictions. As http://community.x10hosting.com/threads/country-restrictions.166022/ indicates: Edit...

I've located the problem; the .htaccess is perfectly fine, your permissions are not. The images subfolder was set to 544 - this is just low enough for it to prevent the browser from seeing what's inside the folder (hence the 404). I've added the execute permission to Group and World, leaving...

Your emails are being picked up as spam by the outgoing email server, and are being discarded. I'm not personally sure how to read the spam codes to get more information as to what's causing them to be marked as spam, but it's definitely showing that it was discarded and never sent. I would...

Based on what I can see from the logs I have, the account was suspended on 8/18 for inactivity, then later terminated on 9/9 after being suspended for 21 days without a resolution. Unfortunately when this was done, all data contained on the account was taken with it, including any MySQL...

That domain is still in use on an account that is currently under a permanent suspension; its use on other accounts is currently forbidden due to this. In addition, you are also only allowed one account, and are NOT allowed to bypass the signup process by utilizing a proxy. As you have been...

Adding onto 3 and 4: 3: I haven't seen a large-scale breach that affected the entire server, however your account is only as secure as what you put on it - if you run a Wordpress 3.2 install, expect it to be brutally cracked open like an egg, as in this example 3.2 is full of security holes...

Works, once I found out it specifically wants the stuff in the Module namespace and not Modules (note the s). Didn't try anything fancier than a basic Hello, World! module I found in their documentation examples, but I can't see why more complex Lua wouldn't work since it's definitely parsing...