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The problem is the premium services acceptable use policy has the same restrictions as free does. There's no guarantee at all they'd be able to move the files given that the same content would not be allowed on premium either.

The rule is not the same in the USA. I copied the line -exactly- as it appears in the TOS. It doesn't say "they can be stored as long as they can't be downloaded," it says "You may not store copyrighted mp3's or videos on your webspace in any way, shape, or form." Also, "All these records are...

Cannot be opened due to the presense of a web-based shell on your account. This is a very malicious piece of software and as such we cannot allow its use on the hosting services.

That limit was put in place on FTP due to a large number of users uploading copyrighted material such as full version videos of unreleased movies. It also stops some larger MP3's from being uploaded. Unfortunately for you, you apparently missed this part of the terms: In accordance with the...

The suspension cannot be lifted; an official Digital Millenium Copyright Act Abuse Report was filed for your domain. The Report detailed multiple links which contained copyright infringing images and full version downloads, in violation of our Terms of Service. As such this is a permanent...

No. No more multiple tickets; if I see another, it's not gunna be pretty.

Just replied to your other ticket; you shouldn'tve had it on there to begin with as per the TOS.

Can't; yours showed up in the sys-alerts log. I looked it up - DGT nulled release. That's a permanent suspension, no second chances as it's already been re-confirmed.

Ran the unsuspension from here, it seems the system we use at least doesn't appear to have been affected with the same error. I'll still forward yours on though; my guess is just the one that's tied in with the account information panel is messed. Edit: Oh, and the memcache one is already...

Sadly both callum and I verified the presense of pornography in the "Adult +18" category on your addon domain. It was indeed there.

Can I ask why there is a section called "Adult ( +18 )" on your site which contains downloads for porn? Or did you not understand: There is now no longer any access permitted of any kind to your account. You'll have to find another hosting provider for both domains.

Sorry that you gave us exactly 40 minutes to resolve an issue that has never appeared before in x10hosting's past and thus there was no known solution. We do our best to answer all tickets within 24hr if possible - even on some paid providers 40 minutes is faster than they can handle (although...

It'll be 0 cause the original poster hasn't logged in since october 29th 2008 and you just bumped a 2 and a half year old dead topic. Topic closed for dead offer.

We can't enable the function if it's been disabled for security; my guess is that function has been disabled due to massive abuse related to botnets and DDoS scripts. You can thank the folks who abuse the service for getting it blocked.

Pretty sure that's a known one, I'll forward it along in any case though. The main server just went through some upgrades and it doesn't look like everything's 100% back up yet.

Server should be localhost, and your password is now exposed to the public so I would go into cpanel and delete the user and remake it with a new password. If that happens to be your login password as well, head to the control panel and change it there. Never post your password anywhere, for...

Should definitely be up now, system just came up :)

Check it if you get a chance; I may have found a work-around to get it to unsuspend on the server itself while I wait for the actual backend to come back online. I'm not sure if it unlocked the cpanel username or not though :(

This is for free hosting support, and you've spammed that on the forums enough.

Main one, I didn't look at the newuos one :P I don't normally attempt to break things, but I was curious what was in html.html. And it seems the backend system we use for suspending/unsuspending hates me, I'm in touch with one of the admins to see if we can find why I'm just getting "fatal...