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As far as i am aware, we're not going to force anyone to upgrade. At this stage, you'll be able to stay on it for as long as you like.

Anti-virus certainly sounds like a problem. Try disabling it and see what effect it has. :)

Supercache is a big issue with Wordpress, if you are running it, please disable it.

Hello, Which pages are loading slow for you, can you please provide some more information as to where i can find this issue so i can check what may be causing it?

Hello, please go into cPanel and check the SQL users and databases and ensure there is a user attached to the SQL database with "All Privileges". Also check the configuration files ensure you have the correct information.

I checked, it seems all good from this end.

What do you plan to run then?

Hello, The process of suspension was automated, a shell script was detected on your account and you were suspended. If you're 100% sure there is no shell script, i can review the account and see what i can find, if anything breaching the terms of service is found the account will be...

Done, can you check please. :)

In the news and announcement sections of our forums, there is a post explaining most new 500 errors users getting is relating to the permissions being too loose. Setting to 755 will help. The CGI issue was resolved already. :)

To clear up any issues people are having in this thread, the servers use apache, which goes up and down whenever a new account is created, the software we use is beyond its limits, it's not designed for the amount of free-hosting users we have. We're working on ways around this. ;) Keep an eye...

As far as i know you need a VPS to setup that. Can you provide any more information on it? The website isn't very intuitive.

Hello Marie, To start off with, i apologize for any inconvenience caused by this. Unfortunately you're correct. After a inactivity period of 31 days (use to be 14 days) accounts are suspended, after the account remains suspended for a period of time, it gets terminated. Unfortunately no data...

You're very welcome. Sorry about the inconvenience again. If you have any more issues feel free to contact us again, also i'm going to remove your IP from the post up there for safety reasons. :) Thanks for using x10hosting.

Hello, your site seems up from here, can you please provide more extensive information of the problem you're having?

Hello, try accessing everything now, your IP was firewalled for failed login attempts into cPanel. :)

Hello, what is the error code?

Hello, can you check the permissions on the files and ensure they're set to 755.

Hello, what is your IP address please?

What's the error you're getting when you try change your primary domain?