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If you were not around for that length of time, your account would have been suspended for inactivity (you must log into the Forum at least once every 31 days). Then, after 14 days of suspension, the account and all its contents would have been deleted. No backups. Sorry. Currently your...

Fantastico is dead. Long live Softaculous . It has more scripts and it didn't make sense to pay the licensing fee for both.

http://x10hosting.com/forums/news-announcements/165237-boru-account-issues-after-upgrades.html#post844506 Will escalate to a Support Ticket so an Admin can handle. This will close the thread but you can follow the Support Ticket by clicking on the gold bar at top OR by logging onto your...

Newly added domains can take 24hrs for the system to update itself (has to rewrite the file that maps domain names to accounts) and that error is the current manifestation of the delay. If it persists for more than 24 hrs please post back.

Sorry for the delay. Will escalate this to a Support Ticket where an Admin will help. This will close the thread, but you can follow the Support Ticket by clicking on the gold bar at top OR by logging onto your Account Panel

Nameservers are: ns1.x10hosting.com (IP: 99.198.122.2 ) ns2.x10hosting.com (IP: 69.175.6.66 ) You are on the server Starka (starka.x10hosting.com) with IP 69.175.120.122

I see Palace Radio. Is the problem still there for you? If so, what URL?

1. Make a copy (cut/paste) of the contents of .htaccess 2. Change permissions on public_html to 777 3. Try to delete .htaccess. FTP, FileManager, and/or Legacy File Manager 4. Create new .htaccess 5. Change permissions on public_html bact to 750

That domain does not show up as being a main domain or parked on your account.

Your domain shows up as an add-on too. Nameservers set correctly, but x10hosting's servers do not have a record of your domain. Escalating to a Support Ticket. This will close the thread but you can follow the support ticket by clicking on the gold bar at top OR by signing onto Account Panel.

.htaccess should be 0644 public_html should be 0755 and type publichtml Sometimes the Legacy File Manager will work when the newer File Manager does not. No idea why. Also, via FTP, check the owner of both public_html and .htaccess. public_html should be XXXX/99 where XXXX will be your id...

I get a 500 Internal Server Error. That can be caused by 1. Files or directories with the wrong permissions. Files must be 0644 and directories 0755 2. .htaccess files a. if you use mod_rewrite, make sure you have a line RewriteBase / above any RewriteRule b. do not try to set php...

It would also help if you would give a link to the page with the problem. Sometimes the problem is as simple as a typo.

They phased Fantastico out because Softaculous contains most of the scripts, plus more, and it did not make sense to pay two licensing fees (the scripts are free but Softaculous and Fantastico charge x10hosting).

The TOS is very clear about forbidding this:

Will escalate so an Admin can fix it. This will close the thread but you can follow the Support Ticket by clicking on the gold bar at top or by logging into the Account Panel.

Escalating to a Support Ticket

Escalating to Support Ticket

Escalating to Support Ticket.

Escalating to a Support Ticket