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It'll actually be a Zero Tolerance suspension for some software in his FTPUSER subdirectory. "Huawei iManager T2000 V200R003C01" is in a 1.3 gb zip file in that directory (also violates File Hosting). Per the EULA/TOS for that software: It was being shared in full... Again, it was being...

Thankfully the new server has a RAID setup so if there's a fluke and it's already having a drive fail, the files should be intact anyways because of the RAID mirrors.

There isn't, although anything they -would- need help with would likely need to have a ticket filed or not be posted in Free Hosting because it doesn't relate to the servers (such as installing a CMS and having problems - that's Scripts & 3rd party apps)

OpenDNS is showing it's now pointing back at x10hosting so that part's fixed now.

Where is your domain hosted? Fr.CR is not one I can do a whois lookup on apparently. Edit: Those ip's in the error message aren't x10hosting's nameservers which is likely what is causing some issues. As far as fixing it goes I'm not sure, but it's not set up properly at the domain issuer...

It's not pointing to x10hosting is the problem. Nameserver trace for forum.habbo-web.fr.cr: * Looking for who is responsible for root zone and followed d.root-servers.net. * Looking for who is responsible for cr and followed ns.ucr.ac.cr. Nameservers for forum.habbo-web.fr.cr: *...

Escalating up to get resolved.

Link should be okay because Ubuntu isn't illegal. I'd still avoid linking to the torrent directly, but I would put a link up to the download page on Ubuntu. I don't see why you'd need to host another mirror for them anyways - the ones they have are all pretty darn good and fast.

Escalating up to staff for more info; that same glitch has come up a few times and I think there's a script running to try and fix it, but this should help get that part fixed. As for it being down for 2 weeks it's not down? I'm confused cause it is serving fine for the moment, there's a...

I don't see it in the .htaccess but the issue is you have a bad redirect: Response Checked link: http://avantgardels.co.cc/forums Type of redirect: 301 Moved Permanently Redirected to: http://avantgardels.co.cc/forums/ The issue is even with the trailing /, it redirects again and again...

I don't know about the Winrar Key on your account, but that's not what it just got suspended for. You have an exe designed to remove the Windows 7 Activation System from any install of Windows 7. This violates the TOS: Specifically being a hacking tool, "how to", and who in their right mind...

Escalating up, it's up to staff to take a closer look then.

Says it was in an unsupported language, had warez, dvdrips, and other illegal links. That's multiple counts of Zero Tolerance and your account will not be unsuspended. Period. You are also responsible for your own backups, so I'm sure you have some local ones somewhere. If you don't, that's...

Although honestly I'd highly recommend installing them yourself anyways; on occasion Fantastico/Softaculous install in such a way as to complicate the updating process, if it can still be updated successfully at all...

You need to open your own thread/ticket if you haven't already - if the OP's issue ends up having to get escalated, which it might, your issue will be lost because once escalated only the original poster/owner of the ticket can view it - you'd be left without a way to tell staff more details to...

Post in Free Hosting when you get a chance; your sub/parked domains are messed up but the account itself is still on and functioning properly. As for when the server's down, that's the major issue; there isn't a way to serve a page when the server is down, thus there's no way to set up a...

You guys need to read the TOS a titch closer; I've bolded the key part. The part where it says "x10hosting does not allow any of the following content to be stored on its servers." That's a bit of a key in this case; the part under Proxies I think is just ramming the point home, but since...

It's 99.9, not 99; at 99.9% per month it's 43 minutes a month. That's also assuming it's down at all; the guarantee I think is more for minor outages/updates but I've never had an issue with the site being down more than 20 minutes a month (and that was once for an apache update only). Pretty...

Plus the 99% uptime guarantee does not apply to x10free. "Uptime Guarantee Please note, this guarantee only applies to premium hosting. We guarantee that your site will be online and accessible by public network at least 99.9% of the time in any given month. This guarantee does not apply to...

Or more accurately you'll bug me on IRC to do it instead :) Whatever gets it escalated works for me though :)