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We have developed an in house account panel for our users that automates most tasks that they would normally need staff intervention for. The panel contains information specific to your hosting account such as suspensions and support tickets. The account panel allows you to do the following...

It is important to us that all of our users get their fair share of resources from the server. To make sure that this happens we have a strict high resource usage policy that is automatically enforced by a server side monitoring script. This is an intelligent monitor that scales with the...

Please search first 99% of the questions asked by our users can be answered by searching our forums or wiki. Can't find your answer using either of those two methods? Don't worry, you're in luck. In order to effectively and efficiently help our users x10Hosting utilises the forum to provide...

It is extremely important that users read and agree to the terms of service on our main site. To try and get this important information out there you may see it in multiple places, including below where we have listed some of the most important and overlooked parts of the terms of service...

Testing

Hi All, Since we've started doing free hosting we've always used cPanel... we've had many issues with it throughout the years. While it's a great control panel for the end user it is not designed to host the amount of accounts we put on a server. When we start to hit these limits the side...

First, the new adfree package: Disk: Unmetered BW: Unmetered FTP Accounts: 3 Email Accounts: 3 Email Lists: 1 DBs: 2 Subdomains: 2 Parked Domains: 1 Addon Domains: 2 What does unmetered mean? It means we do not set a limit on it. As long as you do not break the rules outlined in...

The new free hosting package will be released tonight, which will include unmetered diskspace\bandwidth. Because this package will have different specs from our current plans we will not be forcing people to upgrade to it. After the details are released, if you want to upgrade you will...

Hello, We plan to run the inactivity suspensions this weekend, this means that if you have not logged into the forums with the account that is linked to your hosting account in the past 31 days you will be suspended. If you get suspended for inactivity you can unsuspend yourself via the...

Test Ticket

Hi All, A few weeks ago we did a mailing on behalf of "LogMeIn", this was mainly to help defray the costs of our data center move and is something we wouldn't normally consider. (Don't worry we would never sell your information, the mailing was sent out from our servers under our authority.)...

There seems to be a bug with cPanel on some of the servers. If you are getting MySQL errors please try this: Login to cPanel, go to the databases section and pick "remote mysql". On this screen put a % in the box and hit add host. Your site should now work. Go back and remove the %. If...

We'll be moving MySQL back to the remote servers over the next few hours. You may see 5-10 minutes of downtime on MySQL anytime between now and the next 3 to 4 hours. Please don't report MySQL issues until after this time frame has ended.

Hi All, We have re-opened the staff support desk which means support threads can once again be escalated into one on one tickets with staff. Because a lot of the open threads are about issues that have been resolved with the move I will be closing them all. If you still have an issue you...

This needed an update. The PHP mail function was disabled shortly after we started the server move. Because we were and still are spending the majority of our time getting things back to normal we didn't have the time to keep tabs on the abuse. It got out of hand very quickly to the point we...

Hi Guys, Most of you are probably aware there is a new button in your VPS control panel called 'Central Backup'. This feature lets you backup and restore your VPS from a separate server whereas the "Quick Backup" feature backs up your VPS directly to your account. There will end up being...

Hi, For some reason some of our posts going to the status site (status.x10hosting.com) are not showing up so I'm making an additional post here as to what is going on, status, etc... Because of our rapid growth over the past year and some problems we were facing with our provider we...

There is supposed to be a release on Friday for the software we're using on the new platform. This release will include a fully functional backup system and some other misc things. I'll update here once we apply the latest release and a full changelog.

Hi All, We need to get something at least temporarily to replace the default vB skin. I've been sent the following skins in this poll, please vote on which one you like best.

As I'm sure everyone is aware there are a lot of changes going on and some confusion. Here are some quick answers. This forum theme is not permanent. Unfortunately there are not a lot of vB4 compatible themes out yet. We will post a poll shortly with a few themes and ask the community to...