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  1. Anna

    Deletion

    Username for the service will not be something you can chose, it would be randomized (though I believe in your case there was a bug that accidentally set it to the first chars of domain). Deleting the service will not let you chose a new username for that part, you can only chose the one for...
  2. Anna

    Can I have some more space?

    I have increased the available disk space for your account.
  3. Anna

    Resource Limit

    Those resource limits give a temp block, your site works fine from my end now
  4. Anna

    Lost password for DirectAdmin

    For the DirectAdmin password you can change this under services in your account panel. https://annabroman.x10host.com/do_not_delete/DA_password.png ( you will for obvious reasons not see the red box saying terminate, that's an admin thing)
  5. Anna

    never receive password reset mail for wp-admin login

    To do basic troubleshoot I'd need to know which email address you have configured in WP to be sender, and to what email you expect to get the password reset. You can send me a PM so you don't need to put them public. Note: I can at most check if the emails get stuck in our mail server or if they...
  6. Anna

    Unable to login to account

    Your account is now sorted out, you will however need to do a password reset before you can login to https://x10hosting.com/panel
  7. Anna

    Unable to login to account

    Give me a few minutes and I'll sort this and get back to you. It is a known bug, some accounts never made it all the way when we transferred to the new backend back in September 2021, so in this case it works to your advantage as otherwise your account would have been removed as inactive if you...
  8. Anna

    un-terminate my account pls

    x10host.com is no longer being offered at all, you would need to chose a different domain. There is no "un-terminate" option, once terminated data is removed. It was terminated in July of last year after being suspended for inactivity.
  9. Anna

    I am not getting emails from my WordPress site

    Are you still having problems with recieving emails? I know there was some issue with mailserver a while back, not sure it is related though.
  10. Anna

    requesting storage increase

    I have increased your available diskspace.
  11. Anna

    Is x14 down?

    Free hosting does not have email support, we're mostly volunteers that doing support for free hosting on spare time. This issue should however now be sorted out.
  12. Anna

    Is x14 down?

    x14 was having some maintenance done, likely related to that. Is it still a problem for you? I got the information a few hours ago that there would be some work done, though I wasn't given a specific timeframe just that it could be intermittent issues for a bit due to this.
  13. Anna

    Home page link not active?

    My apologies for the slight delay, yesterday didn't turn out as I expected. I have sorted the DNS issue and you should soon see your domain properly resolving to the server IP (the extra IP you had was the old server before we migrated to DirectAdmin in December 2019).
  14. Anna

    Home page link not active?

    There's something odd with DNS as far as I can tell, I'll be able to look at it later or at the latest tomorrow (day off tomorrow from my regular job)
  15. Anna

    Incorrect number of created e-mail accounts shown

    You have three in total. You have two domains. Both of these have one email created. Under email management, at the top area you have a drop down where you chose which domain to administer, if you click between the two domains you have on your account, you will see that both list one created and...
  16. Anna

    Incorrect number of created e-mail accounts shown

    You have two created (one on each of your domains) plus the default one (which technically is the same for both domains) this makes your total amount of email accounts 3. This is therefore correct (we set it to 3 to account for the default one, before we moved away from cPanel you had a limit...
  17. Anna

    Can't connect to ftp

    What error do you get? You switching providers and getting a new IP would in no way interfere with connection by itself.
  18. Anna

    unsuspend truthjustice.x10host.com please

    Click the service name, and then click unsuspend (this is also where it would tell you why it is suspended). This is one you do have the ability to unsuspend yourself.
  19. Anna

    Unsuspension Request

    Once terminated there's not really a grace period. Before being terminated the account was suspended for roughly two months (suspended on November 5th, terminated on January 5th). This suspension period is the grace period during which you could have logged into your account and unsuspended...
  20. Anna

    requesting unsuspension

    I could unsuspend your account, but before doing so I'd need to remove the offending WordPress plugin and you would need to make sure you follow ToS going forward.
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