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  1. Anna

    Password reset, no email received

    You will need to create a new account, you have not attempted to login a any time since January 2021, there's no account to get a password reset for at this time. There is a requirement to login at least once every 30 days to keep the account active.
  2. Anna

    Not being able to log in to my account.

    You were temp blocked for too many failed logins. Make sure you use the correct credentials, if you are unsure I suggest you use the option to reset your password.
  3. Anna

    Error code E88AD7C5817E3F1D8. Please check out our community forum or our discord server for further information

    That would not be a valid domain name. The error code says you were temp blocked for attempting a bad domain name. I can also see you have an active service setup by now, so that would mean the temp block has been lifted.
  4. Anna

    Disk Space Upgrade Request

    I have increased your available diskspace.
  5. Anna

    Can't see menu on Wordpress site

    For this you would need to seek support at the wordpress support forums, we can not provide support for third party scripts.
  6. Anna

    Unreceived Password Reset Email

    You would need to sign up for a new account by the looks, there's no hosting account on the server matching what the old user management system have for your forum account (it is in a read only state for cases like this). The account was likely removed due to your lack of login between december...
  7. Anna

    error login

    We'd need the most recent error code, they all correspond to a specific answer. Most common however is the country you being in having been added to blocked countries, or use of a VPN/Proxy at login.
  8. Anna

    Wordpress Error

    Third party scripts are not covered by our support, but to disable the last two installed plugins you would need to rename the folders for them under /wp-content/plugins if I recall right. However, it asking you to install sounds like something else is going on, likely that wp-config.php is...
  9. Anna

    Disk allowance upgrade

    Michaelw1 failed to mention the other requirements for diskspace upgrade: A working site (or at least one that has been started on, which ToS also requires that you have within 7 days of signup), and using at least 75 % of the previously allotted space. You do not meet all of these requirements
  10. Anna

    Free Disk Upgrade Request

    I have increased your available diskspace.
  11. Anna

    Disk Space Upgrade Request

    At this time this will be denied, the podcast files are all over 10 mb off size and as per ToS any files larger then 10mb are subject to automated deletion. With these files taken out you would not meet the requirement. From ToS:
  12. Anna

    Resolved Request For Delete/Add Service

    You can request a new service when it says terminated (you'd actually get an error if you attempted prior saying you can't have more services)
  13. Anna

    Resolved Request For Delete/Add Service

    The service has been set for termination and should be gone in a few minutes
  14. Anna

    Important Errors when trying to login / reply for inactive email

    The error code indicates you are on a commercial IP, this usually is an indication that you are using a VPN or Proxy, neither of them is allowed when accessing our service since they are typically used for bypassing restrictions. Make sure you are disconnected from any such service.
  15. Anna

    Important Errors when trying to login / reply for inactive email

    This indicates you are in a country we do not currently provide free hosting. Since your account was created before the block I have set an exception on your account and you should now be able to properly login.
  16. Anna

    Important Errors when trying to login / reply for inactive email

    I already replied you in your own thread: https://community.x10hosting.com/threads/i-cant-enter-to-the-hosting-panel.209761/ Please keep it in that thread for any further issues regarding this matter.
  17. Anna

    Important Errors when trying to login / reply for inactive email

    This indicates you are in a country we do not currently provide free hosting. Since your account was created before the block I have set an exception on your account and you should now be able to properly login.
  18. Anna

    Important Errors when trying to login / reply for inactive email

    Error indicates that you are blocked for invalid verification, note that the verification code would only be valid a period of time, attempting after it expired will lead to this. The block was temporary and should now be removed.
  19. Anna

    Important Errors when trying to login / reply for inactive email

    This indicates you are in a country we do not currently provide free hosting. Since your account was created before the block I have set an exception on your account and you should now be able to properly login.
  20. Anna

    Important Errors when trying to login / reply for inactive email

    This indicates you are in a country we do not currently provide free hosting. Since your account was created before the block I have set an exception on your account and you should now be able to properly login.
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