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  1. Dead-i

    Is this caused by mod_security?

    Hi, I took a look at your account's Mod Security logs, and it looks like several requests were blocked because they contained an "iframe" tag. Since normal users wouldn't typically submit HTML code of this nature, Mod Security automatically blocks requests containing potentially dangerous HTML...
  2. Dead-i

    woocommerce issue; please help!

    Hi, Great to hear your site is working correctly. :) On our service, we have some software called "Mod Security" in place that prevents troublesome submissions (like spambots). It looks like it was falsely seeing your product variation request as a suspicious request and blocking it. I disabled...
  3. Dead-i

    Internet connection blocked for frequent abuse.

    Hi @kickbutt, Please could you post back in this thread with your VPN disabled? You seem to be posting from a British IP address. Thank you,
  4. Dead-i

    Still suspended

    Hi Kat, I have manually put the unsuspension through for you. Sorry for the trouble. Thank you,
  5. Dead-i

    woocommerce issue; please help!

    Hi apricity, I have made an adjustment to your account's Mod Security configuration. Please could you try again now? Thank you,
  6. Dead-i

    Connection could not be established with host smtp gmail com [Connection timed out #110]

    Hi, Yes, you would need to send your email through an email present on your x10Hosting account. You do not need to use SMTP though; using PHP's built-in mail() function will work for sending emails. ;) Thank you,
  7. Dead-i

    Request for another subdomain

    Hi Patrick, I'm sorry, but I cannot alter the subdomain limit for individual accounts. On our free hosting service, we cap subdomains at 2. Thank you,
  8. Dead-i

    unmetered request again

    Hi, I have upgraded your account for unmetered disk space. ;) Thank you,
  9. Dead-i

    Request for Unmetered Disk Space

    Hi, I have upgraded your account for unmetered disk space. ;) Thank you,
  10. Dead-i

    Laravel 5 Routes not working

    Hi Steve, The "AllowOverride" server option allows our users to specify .htaccess files. We already have this enabled on all free hosting accounts, so this should not be an issue. This is most likely a problem with the .htaccess file on your account. ;) Thank you,
  11. Dead-i

    Register from Argentina?

    Hi, Unfortunately, we do not yet allow signups from Argentina, due to our Country Restrictions. https://x10hosting.com/community/threads/country-restrictions.166022/ However, we are considering removing these restrictions soon...
  12. Dead-i

    Cloudflare is not working.

    Hi, The CloudFlare plugin should now be fixed for your account. Please could you try again? :) Thank you,
  13. Dead-i

    Domain document root not found

    Hi, You would need to add your domain as a Parked or Addon domain your control panel to fix this, since this effectively associates the domain with your account. If the server sees a domain it does not recognise, the "Domain document root not found" message appears. However, cPanel...
  14. Dead-i

    Unable to access cPanel after logging in (Country Changed)

    Hi, The last successful sign in to your account was from a US IP. Please could you clarify this? :) Thank you,
  15. Dead-i

    Email not sending or receiving

    Hi, This should now be resolved. :) Thank you,
  16. Dead-i

    Email not sending or receiving

    Hi BusyBuzzy, I'm sorry for the trouble; there seems to be a problem with the mail server on xo6. We're looking into this now. Thank you,
  17. Dead-i

    Your Internet connection has been blocked due to frequent abuse.

    Hi, Please send me a PM containing your business IP address, and I will look into this. Thank you,
  18. Dead-i

    Unmetered disk space and free-to-prime upgrade?

    Hi, I would like to clarify a few things here. Our account system is still in the process of being revamped, and as a result of this, Prime and Illuminated upgrades are currently unavailable. They should be returning soon, and to my knowledge, there are no plans of them being discontinued...
  19. Dead-i

    site suppeded

    Hi, This should now be fixed. Sorry for the trouble. Thank you,
  20. Dead-i

    BOINC on Free Hosting?

    Hello, Sorry, but you would not be able to install BOINC on our free hosting service, if that is what you mean. We are a website hosting service. ;) Thank you,
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