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Hi, Our logs indicate you have now successfully signed in to your account (from the same IP address as the one you are posting from). Please could you confirm this, or are you still having issues signing in? Thank you,

Hi, The maximum upload limit for free hosting accounts is 16MB, which explains why you are seeing this. Unfortunately, this is not something we can adjust for individual accounts. Why are you unable to use FTP to upload this theme? Thank you,

Hi, We place a 10MB limit on individual files to prevent users from using our web hosting service as a file sharing service. Please either compress your video, bringing it down to less than 10MB, or host the video elsewhere and link to it from your site. ;) Thank you,

Hi, Please post from the forum account associated with your forum account. You can link your accounts by going to "Support" at the top of cPanel, and clicking "Visit Forums". Thank you,

Hi, Please could you re-attempt your sign in now? :) Thank you,

Hi, Please could you provide me with the full URL of the page you are seeing this error message at? :) Thank you,

Hi, Please could you ensure that you are not using a VPN, proxy or anonymizer when signing in? :) Thank you,

Hi pixvoice, Unfortunately, you would not be able to sign in to the account from Pakistan, because our country restrictions currently prevent access from Pakistan. We also recommend that account owners do not share their account credentials with anyone else. Thank you,

Hi David, It looks like your account is active; the email you saw may have just been a warning. Are you still having trouble accessing your control panel? Thank you,

Hi picksand, It looks like CakePHP requires the "intl" PHP extension. I have enabled this for your account, and your site is now loading. ;) Thank you,

Hi, I've been struggling to reproduce this issue from my side. When you see this, please could you try opening your browser's developer console, and let me know what error your static content is showing? Thank you,

Hi, You should now be able to sign in from your Australian connection. Unfortunately, it looks like your account was already fully terminated, since it was suspended for a long time without intervention, along with any files or databases you had. I'm sorry for the inconvenience. Please feel...

Hi, The website you posted is currently loading here. If you are not seeing the correct page, please could you try clearing your cache? http://x10hosting.com/support/guides/clear-cache-flush-dns-tutorial Thank you,

Hi, I'm sorry I missed your last thread. Please could you try again now? I have made an adjustment to your account's configuration. Thank you,

Hi Thom, I had whitelisted the IP address you were originally posting from, which was 64.134.55.116. Please could you confirm whether you are still seeing the Halt message? Thank you,

Hi, The website alexennever.x10.mx is under a different email address to alexennever.x10host.com. If you can sign in, you can delete the account by going to "Settings" then "Delete Account". If you cannot access your account, please use the "Forgot My Password" option. If you no longer have...

Hi Victor, Your .htaccess file seems to have been renamed to .htaccess_old. Please could you rename it back, and then let me know if you are still seeing this problem? :) Thank you,

Hi, If your website genuinely expects browsers to download several 10MB+ images on a webpage, I would highly suggest you compress these images. This would help visitors on poorer or limited internet connections to view your site, and significantly boost your website's loading speeds. Photos on...

Hi, I have made a change that should allow to you sign in. Please could you try again? :) Thank you,

Hi, Some of the files on your account exceed 10MB. On our free hosting service, we automatically delete individual files that exceed 10MB, to prevent customers from abusing our web hosting service and using it for file sharing. Thank you,