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This is often due to a mismatch in what php version the script is written for and what php version your account is set to use. Assuming the php files you want to display is those in the folder "custom" it would however more then likely be due to wrong permissions set, in general folders should...

The suspension is manually set by an admin due to illegal scripts on the account, so the suspension will not be lifted.

I have unsuspended your account.

I have unsuspended your account.

I have unsuspended your account. It can take few minutes for the redirection to the suspended page clears fully, and it also have a tendency to stay in the browser cache if you recently visited the site and got that notice. We had a glitch in the system so accounts that were...

Your account is currently suspended for inactivity. There is a requirement to login at least once every 30 days to the account at https://x10hosting.com/login Going to DirectAdmin directly, which it sounds as you have been doing does NOT count to mark the account active. The good news is that...

I have unsuspended your account. The account was suspended and flagged for admin review due to a glitch in the system where it was better to be safe then sorry and manually verify the accounts affected.

The domain has been set for deletion and should be gone within a few minutes

The service has been added to termination and will removed in a few minutes. The panel account has been closed and will be removed fully in due time.

I have re-created the public_html folder for you.

I like everyone else that do support on free hosting do it on a volunteer basis, outside of a regular job to pay my bills. Some days that means I have more time, some days less time, and with the upcoming holidays there are, for many people at least, going to be less availability due to other...

It is the media management cms you use (or at least I suspect that is the script you use for that purpose). The script in question is actually a image host script with the potential to allow others to host images on your account (like imgur does for instance). That functionality would make...

The accounts are linked in the backend so by knowing your forum account I can find out what your hosting account is (the forum account was created at the same time as you signed up for the hosting account), and this is the official support forum for our free hosting. I have unsuspended your...

Ok, setting your service to terminate, it should be gone in a few minutes. Note that the login to https://x10hosting.com/panel will remain as you state an intention to create a new service.

What happens when you try? Are you doing it in DirectAdmin under "Email Manager" -> "MX Records", with the proper domain selected in the drop down on the header of DirectAdmin?

Yeah, the password reset is mandatory, there's no way around it, the old password will not work (the backend system has changed to a completely different system). If you can not access emails on your custom email address even with the account unsuspended (going to webmail...

I have unsuspended your account.

Unfortunately the suspension is due to a ToS violation, as such it would need to stand. The script you host is part of the prohibited scripts as per ToS, I bolded the relevant part

This is why the contact email address should never be dependent of the service being active, I'll unsuspend your account since it is just an inactivity suspension. Note though that if you fail to do the reset before the script that looks for inactive accounts is ran next the account will end up...

The reset links do have a time limit, it is possible your first attempt expired. Glad that you got it sorted in the end.