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  1. Anna

    I want to delete some domains

    That domain has been set for deletion and will be removed in a few minutes by the system.
  2. Anna

    i want a ssl as i am not getting it (error)

    Yes, this is a limitation on Let's Encrypts side and not one we can alter, your best bet is to try again at a later time and hope that the limit has been lifted. If I understand it correctly, the ****.se.ke is a free domain you have gotten from a third party, and by the look of that error it is...
  3. Anna

    Can't Add Let's Encrypt SSL to domain

    All I can advice is to try again, a timeout usually means that the server was too busy to respond in a timely manner.
  4. Anna

    Important Errors when trying to login / reply for inactive email

    Make sure you are not connected to any VPN or Proxy services, that error code indicates you are using either of those.
  5. Anna

    Request to delete all domains

    We will not be able to delete all domains, the one you set when creating the service will have to remain on the account (the default domain). I can remove the other one, but you would likely not be able to create a new x10.mx domain after, you would have to acquire any additional domains you...
  6. Anna

    Remove subdomain?

    No, the default domain will always need to be the one you put in when signing up for the account as that is used in the system.
  7. Anna

    Can't log in or reset password

    I have changed the email address on file for your account according to information in the email you sent me.
  8. Anna

    Can't log in or reset password

    Yes, there has been a few instances where the mail have not reached the destination when using mail.com addresses. First step would be double checking so it has not ended up in spam, or if the interface is searchable, you could try searching for x10hosting which should have them come up if they...
  9. Anna

    My blog has been deleted. Why???

    That will not work as that gmail address is not the contact email address that is on file for your account (it may be what you have for the forums, but it is not for the hosting account). The one on file is one you have created with us, under the domain you have with us...
  10. Anna

    Disk Space Upgrade request

    Request denied. You have over 200 mb in trash, with that taken out of the count you don't quite match up to using 75 % of the initial space. I'd suggest you start by clearing trash folder by clicking the icon next to it on the file tree in the file manager.
  11. Anna

    Can't log in or reset password

    I have updated the email on file for you so you should now be able to properly sort out the password reset.
  12. Anna

    Remove domain from control panel

    You should always state what domain you want removed, I can see two additional domains listed for your account, we need to know which one to remove.
  13. Anna

    Important Errors when trying to login / reply for inactive email

    Thanks for reminding us that the information there needs updated with information that match with the new site. The reason, which would be stated although perhaps not very clear, would be it was flagged for admin review as we had a glitch in the suspension system, some accounts were flagged to...
  14. Anna

    Important Errors when trying to login / reply for inactive email

    They are not invalid, the only place that counts in regards to keeping the account active is at our main page: https://x10hosting.com/login Logging into DirectAdmin, or via FTP does NOT count.
  15. Anna

    Can't Login to host

    Great, I'll close this up as resolved. Please create a new thread if you need any other assistance.
  16. Anna

    Can't log in or reset password

    Your service is currently suspended as inactive, I'll unsuspend it for you so you may hopefully be able to sort this out. The preferred way to get the email address for the account updated is that you, if you have ftp access or are able to login to DirectAdmin directly, create/upload a file...
  17. Anna

    Domain deletion request

    The domain has been set up for deletion and should be removed from your account within a few minutes.
  18. Anna

    Requires Staff These credentials do not match our records.

    A password reset on the main login would not have affected the password for the forum nor for any DirectAdmin account, also the reverse would be true, changing the password for the forums will not affect the others (I can't check, but in reality the forums and the panel login could have...
  19. Anna

    My blog has been deleted. Why???

    Your account is currently suspended for inactivity. You would normally be able to login and unsuspend yourself, but for your case it won't be as easy since you have an email address on file that is dependent on the service being active. The first step to regaining access does require a password...
  20. Anna

    I don't receive the Password Reset Email

    This has been done.
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