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  1. Anna

    Swift_TransportException: Connection could not be established

    In general free hosting does not allow external SMTP hosts being used in scripts, it is very possible that the server treats this as being one although it is on the same server due to how connection are made through the script. I'm not familiar with the script in question so I can not say if...
  2. Anna

    Please unsuspend

    The suspended message on the site takes a bit to clear, and unless you login the account is subject to being suspended again when the script runs next time. I have updated the email on file, so you should be able to properly do the password reset now.
  3. Anna

    unable to run php files

    There was actually two things that could be a problem with this. The first thing is that in the install.php located inside public_html were missing its leading php tag, all php code blocks (weather part or the whole document) should start <?php and end ?>. The end tag was there but not the...
  4. Anna

    Please unsuspend

    The only way you can change the email address on the account is after you have successfully logged in. Changing the email address on the forums will NOT affect what email address your hosting account does have on file, it only changes what the forum account have. I have unsuspended the...
  5. Anna

    password reset not working

    You should now be able to reset the password using the email address you provided me with. I did reply the email as well, but I'll assume that fails to deliver the same as our mails from the system so updating here too.
  6. Anna

    I don't receive the Password Reset Email

    I did reply to the email after making the requested changes, I guess it failed to deliver to your inbox as our other mails seem to do, I should have thought to update here too. You should now be able to reset the password using the email address you provided me with.
  7. Anna

    password reset not working

    I don't see any attempts to reset the password in our logs, the only mails I see having gone out are the two warnings about inactivity and the one telling that your account is suspended. Have you gotten any of those three emails in the past few days? Indeed there has been a few users that had...
  8. Anna

    Suspension

    The forum account you are posting from is NOT associated with that account, further more you are only allowed to have one free account, so it would make it seem you currently have two account, the one you ask about and the one that is associated with your forum account. I can do very little...
  9. Anna

    How do I enable SSL?

    You will need to login to DA, navigate to "Account Manager" -> "Domain Setup". Click on the domain in question and make sure "Secure SSL" is enabled by a checkmark. Once you done that for your domain you should have the option to install one by clicking on SSL Certificates.
  10. Anna

    Delete my x10hosting account

    The service has been added to termination queue and should be fully deleted in a few minutes, please note that the panel account will remain so you can login to that and create the new service (DirectAdmin account)
  11. Anna

    requesting unsuspension

    That is not the email on file for the account that is linked with this forum account. The associated email is eig****do****er@gmail.com (note that **** does not match actual number of chars). I see that your account currently shows as unsuspended, did you manage to get it sorted?
  12. Anna

    requesting unsuspension

    Your account does not currently show as suspended to me, are you seeing it as suspended still?
  13. Anna

    In Progress requesting unsuspension

    Your account is currently suspended due to a disallowed script being present. As such the suspension will stand.
  14. Anna

    Unable to verify email "Token Mismatch"

    Have you been able to get this sorted out? By the way things look in the backend your email appears verified at least.
  15. Anna

    Remove Domain

    The domain has now been removed. I can understand the confusion, but as a means to combat abuse we had to remove it and make it a request only option.
  16. Anna

    Please unsuspend account

    Your account is currently not suspended, I'm guessing you may have gotten help on our Discord with this.
  17. Anna

    Account deletion request

    The account has been terminated.
  18. Anna

    Can't Login to host

    There was a block for using the wrong email too many times. The block seem to have expired already however since it was a temporary one. Make sure you use the email as noted by Eric as your username when logging in.
  19. Anna

    404 Error

    It as always been necessary, the only thing that was halted during our migration/maintenance period was the automated system that imposed suspensions. That system has now been activated again. That account shows as suspended due to inactivity, as mentioned even if we unsuspend it you need to...
  20. Anna

    Error while logging in

    The error code indicates you are on a corporate network rather then a residential, make sure you are not logged onto any VPN/Proxy service and try again.
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