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The addon domain has now being deleted from your account

WinSCP does have the option to use SFTP (which means it uses SSH protocol). The IP block was not caused by the accidental use of VPN, it was caused because an attempt was done to login via SSH protocol, likely by utilizing the SFTP option in WinSCP

The suspension is permanent as you also admit to uploading the prohibited script.

If you can send me an email FROM the one currently on file, and tell me what email address you'd like us to change it to, I can sort that out. My email address: anna @ x10hosting.com (I did intentionally make it unclickable so remove spaces)

Which domain do you need removed? We had to remove the option that allows user to delete their own domains for safety reasons. You can not get the x10.mx domain removed, that will remain as it is a key to the account on our system, but I'll remove any one or both of the others I just need to...

Suspension will stand due to you uploading a prohibited script.

The service is being terminated and the panel account will be closed and eventually removed completely.

NO. Accounts can not be given away.

See reply on your other thread. IP was blocked for failed SSH logins.

Your IP was blocked by the firewall due to "Failed SSH login", SSH is not available for free hosting and as such you will not be able to use SFTP (SSH File Transfer Protocol) either since that is done over SSH. I have removed the block.

These two should now be deleted.

That would be due to the country you are in currently not being eligible for free hosting. Since you are an old user I have of course set an exemption for your account so you should now be able to login properly.

This is correct, with the new backend, everyone has the same country code as part of the transfer (same goes for the profile details). This is not going to be an issue at all as it is within the design. The hosting control button does take you to DirectAdmin which is what has replaced cPanel as...

I have updated the email on file for your account. Please use the password reset function with this email address, let us know if you run into any more issues.

The email address associated with your account is di****tos@earthlink.net (* does not represent actual number of chars) If you do not have access to that email, let us know and we can update it to one you have access to. It is correct, the new backend system only accepts the email address that...

Your IP were temporary blocked for failed logins, the block appears to have expired now so you should be able to login to your account. As for the expiry of the other account, up until now we have not enforced the rule about inactivity since the migrations started which is about 2 years ago, so...

This would not be possible on free hosting. @Eric S would there be a similar setting on premium hosting, or would that be an option?

There was a small error with the transfer of your account into the new backend. I have corrected this so could you please try resetting the password one more time?

This has now been sorted, you should have access to that option now.

I can see the emails are being sent properly from our end. Have you checked so that they have not ended up in your spam folder?