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  1. Anna

    Resolved Cannot access my site and my CPanel

    @spacresx If the IP is blocked, they wont be able to see their site either. @kather25 Did you clear cookies/cache after I restored your account, or before? If you did it before you may need to do it again, as a cookie with login information would have been created on the panel but not have...
  2. Anna

    Resolved Getting the "Apache is functioning normally" message (old Prime account)

    I went in and took a look, appears that you may need to update wordpress, which will be easier when you can login. I had to downgrade your php version a bit, your account was set to 7.2 Native which is the default on DirectAdmin, it is now set at 7.0 and the login form appears for me.
  3. Anna

    Resolved Cannot access my site and my CPanel

    Regarding the domain showing a 403 error: Do you have an index file (ie index.html, index.php)? If you have a designated landing page with a different name you'll have to tell the server you want that to load by default, or change its name (and any links going to that file). To tell the server...
  4. Anna

    Resolved Multiple issues, starting with unable to install plugins.

    I have redone the transfer for you. Let me know if there's something that's not working properly. Also keep in mind to only make changes to files/folders inside public_html (/domains/domain.x10host.com/public_html)
  5. Anna

    Resolved Multiple issues, starting with unable to install plugins.

    You are lacking a whole lot of folders in your account, which could be due to two things. One being something went wrong with the transfer of your account, or two you deleted a bunch of necessary folders. All in all, the lack of certain system folders would most definitely contribute to the...
  6. Anna

    Resolved Cannot access my site and my CPanel

    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...
  7. Anna

    Resolved cronjobs

    Looks like the transfer failed to put your account on the proper freehosting plan, I have now corrected this.
  8. Anna

    Resolved Can't access control panel

    Please make sure you are properly logged out from the account panel and then clear cookies, specifically session cookies related to x10hosting, you may also need to clear browser cache for x10 related items. I don't see an obvious reason you would not be able to login through the panel and...
  9. Anna

    Resolved Please help with login / access / cpanel

    It would not have worked as the account is actually not precent on the server. Between November 9th and July 15th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login...
  10. Anna

    Resolved I can't open my cpanel

    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...
  11. Anna

    Resolved I can login but cannot access my cpanel

    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...
  12. Anna

    Resolved Unable to login to DirectAdmin

    It says that you have a premium upgrade, that usually means that the free account is transferred over to the premium servers and then removed from our free servers. Restoring to a free server in that case would cause disruption as it would also set the IP back to that of the free hosting...
  13. Anna

    Resolved Too many incorrect passwords, I know the password now. Please fix my account

    The IP you are posting from is not blocked by the server. It may have been a temporary block that has since cleared.
  14. Anna

    Resolved Incomplete data since the migration

    Are you saying you have missing files and/or databases? If so I can absolutely restore from the backups (though for the record it is advised to reports such things as soon as they are noticed, backups will not be kept forever). Migration process was completed in February as per my post in the...
  15. Anna

    Resolved Direct Admin Firewall - Failed Password Block (Connection Times Out)

    The IP you are posting from is not blocked on the server. There may have been a temp block however as that is usually the first step before a permanent block is put in the firewall.
  16. Anna

    Resolved No access to my cpanel

    Between November 29th and March 20th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in end of...
  17. Anna

    Resolved No access to site

    This should now be resolved. You may need to flush dns cache and/or clear browser cache for it to work properly.
  18. Anna

    Resolved Request more disk space

    More diskspace have been applied to your account.
  19. Anna

    Resolved Account was inactive for a while--now can't connect to FTP or open cPanel

    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...
  20. Anna

    Resolved Can't access my website and cPanel

    I have now re-transferred your account, please check that everything is in order.
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