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  1. Anna

    Resolved Additional disk space request

    I have doubled the available space for you.
  2. Anna

    Resolved Cannot access DirectAdmin

    I found your IP to be blocked by the firewall due to Failed DirectAdmin phpMyAdmin login. During the migrations some passwords may have failed to sync properly to DirectAdmin, especially if the password did not conform to DirectAdmins requirements. It is advised to always login through the...
  3. Anna

    Resolved Apache is functioning normally

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  4. Anna

    Resolved An error has occurred forwarding your sign in. Retry

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  5. Anna

    Resolved My account is not unsuspended within a few minutes

    I have unsuspended the account. You were lucky it wasn't deleted, normally the account would be deleted after 21 days as suspended. The biggest reason yours didn't get deleted in our maintenance purge in early March was that you had been logging into the panel. This type or error however...
  6. Anna

    Resolved disk space Request

    You need to be using at least half the initial space before you can be granted any additional space. Since you do not do that at this time the request is denied.
  7. Anna

    Resolved Website won't load, cannot access cPanel/DirectAdmin

    You'll likley need to clear session cookies related to x10 as well, the transfer to DirectAdmin from the account panel uses session (a login Key) to log you in automatically. If you have a sessionkey in your browser that was created before the account was restore there will be no matching key on...
  8. Anna

    Resolved x12.x10hosting.com refused to connect

    Sounds like your IP may have been temporary blocked by the firewall, I did check and there is no block currently. Are you able to login now?
  9. Anna

    Resolved Error on Cpanel button and Apache message on web site

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  10. Anna

    Resolved I cannot access CPANEL or DIRECTADMIN

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  11. Anna

    Resolved "Your PHP installation appears to be missing the MySQL extension which is required by WordPress."

    There was a problem with the software that allows you to customize the php version that caused your account to not properly utilize that option. I have now corrected that and your site loads fine for me now.
  12. Anna

    Resolved Help! Cannot View My Web Site

    Glad to hear you found the problem and was able to sort it out.
  13. Anna

    Resolved Problems with databases from migration

    By the looks something happened to the password during migrations, I updated the password for your database user to match what was in the config file of wordpress, and I do now get the blog properly without error.
  14. Anna

    Resolved I can't access my site "apache is functioning normally"

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  15. Anna

    Resolved Apache is functioning normally message upon loading page

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  16. Anna

    Resolved "Apache is functioning normally" message but website not loading up

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  17. Anna

    Resolved Website is blank...

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  18. Anna

    Resolved Wordpress Question

    @hamradi2 We can not provide support for wordpress, let alone for an installation not present on our servers. You would need to seek support with your current host or at wordpress themself.
  19. Anna

    Resolved unable to sign in or reset password (did not sign in on march)

    Where are you unable to login? What happens when you try? The account is not suspended and appears to be in good working condition as well.
  20. Anna

    Resolved Can't access my site

    Your domain was still pointing to the old server, we've had a few of those, not sure if they never updated properly or just reverted themselves at some point before the old server were permanently taken offline. I have now corrected the DNS for the domain, you may need to flush dns cache, or...
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