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Indeed that would explain the difference in appearance. If you made no changes your account would be running on php version 7.2 as that is the default in DirectAdmin. Under "Extra Features" -> "Select PHP Version" you can change that to one of the others that are available, oldest is 5.6 (and...

You would need to use the gsdirect_Admin for access on all instances you want to access that same database. Your user may be seen as "root" of your account, but it is definitely not a valid username for your account. As you have it right now, I don't see an error on that site relating to the...

I'll do so then. Let us know if you need any further help.

Currently the new signups are kind of on hold due to the corona issue, head admin wants to be sure he have enough time to monitor sign ups in case some adjustments to our anti abuse systems are needed after the overhaul our backend is going through. If you are familiar with discord it is...

The script appears to not be configured for localhost, although one would think using the domain as host would be the same, it may relate to how localhost is connected compared to how a connection to an actual url would be done. The former would bypass firewall but the later would likely connect...

Technically it happens because users do not login every 30 days as required by our ToS, had the logins been made as agreed the accounts would not have been terminated in the first place. Between November 28th and May 5th you did not login to the account once, this lead it to be marked as...

Unfortunately there's no way to reactivate an account that was terminated more then a year ago. The ones you probably seen us restore recently has all been purged in a manual run during the migrations to DirectAdmin process, and the only reason we allow restores is that they had no email /...

The fact that the screenshot you posted says authenitcation failed is probably why you can not connect. What I'd recommend that you do is reset the password through the main logins lost password option (https://x10hosting.com/sso/login/forgotten), make sure to set a password that has uppercase...

Between November 29th and May 7th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in end of...

I think I found the problem, the domain was set to NOT use local mail (which would be fine it you indeed used an external mail option such as google to handle mails). I have change this so the domain now use the local option.

I see that you also have an axxx@ address, are you receiving mails properly on that one?

Looks like the IP for your domain never updated properly with the server migrations, it worked up until a couple weeks ago since the old servers were still online then. I have now corrected this and you should be able to get to your site again. You may need to flush dns cache or await its...

This is my bad for not checking all parts, and just checking the IP against the firewall. Between December 12th and April 25th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our...

Looks like the session key is not properly created to allow the login, could you please try logging out from the panel and clear any session cookies related to x10 and then try again? If that fails I may have to hand this over to the higher admins as that could be an indication the backend...

Make sure you are properly logged out from the panel, clear cookies (session cookies from x10 specifically) and then try logging in again. Currently I see no recent attempts to actually login to the server (failed logins are noted on logs and I see nothing there either regarding your account or...

I'd say we can close this one.

I got hold of the other admin with access as it appears it may have gone lost in my initial request, a password reset email has been sent out to the user.

Try logging in through the panel now, I made a small change on your account, could have sworn I did it when I restored the account as well, but perhaps I did it before the restore had ran its full course.

For MX record, make sure to ONLY use the one for your server, all others will fail you and mails would have a high probability to go undelivered.

I unblocked your IP once again, it was blocked due to: Failed DirectAdmin login Do NOT attempt to login directly to DirectAdmin, always go through the main login at: https://x10hosting.com/sso/login