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  1. Anna

    Resolved Request for Additional Storage Space

    I have increased your available diskspace.
  2. Anna

    Resolved Can't access site

    Between January 1st and today you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in end of January...
  3. Anna

    Resolved Domain showing apache msg but able to access when I use x10 URL

    DirectAdmin has its quirks, this is related to one of them. With DirectAdmin you can actually have two separate sites for https and http, now free hosting does not fully support SSL as you can not install and utilize a personal certificate, but this leads to the noted message (which is the...
  4. Anna

    Resolved Cannot Access New Direct Admin. Website not working.

    Between December 19th and April 6th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in mid...
  5. Anna

    Resolved Can't access website, ftp, or cpanel

    Between December 7th and March 10th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the log requirement has always been there however, so in early January the account would...
  6. Anna

    Resolved Issues with my website

    Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd. You're lucky...
  7. Anna

    Resolved SSL Certificate from CPanel

    Your site will no longer attempt to use the outdated cPanel cert. It will use the server certificate, which still will give an error as it is does not match your domain. Free hosting itself does not support using true SSL, but if you have a custom domain you can as suggested by @garrettroyce...
  8. Anna

    Resolved An error has occurred forwarding your sign in. Retry

    This has been solved over Discord.
  9. Anna

    Resolved Servers are currently having some work done

    You really should start your own support threads. I'll close this one as the server maintenance it related to are completed.
  10. Anna

    Resolved My web site is not accessible any more

    Looks like you don't have the same problem as the post you originally piggybacked on. Your account is in good standing, the domain you have listed in DirectAdmin works fine, although it appears to show the default page for a new domain that has been added. What are you expecting to see and...
  11. Anna

    Resolved There is a problem with your request

    I made a small change to the account, can you please try now?
  12. Anna

    Resolved The site is experiencing technical difficulties.

    That error is wordpress related, I found an article about possible fixes: https://kinsta.com/knowledgebase/the-site-is-experiencing-technical-difficulties/ If you installed via softaculous, updating through softaculous may help depending on the real reason.
  13. Anna

    Resolved My web site is not accessible any more

    Between December 8th and April 29th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the log requirement has always been there however, so in early January the account would...
  14. Anna

    Resolved 403 Error when viewing site.

    You might need to create it, but it would need to be in the folder that lylex10h mentioned. In the left pane of filemanager you have three buttons in the bottom, one allows you to create a file, just make sure you name it .htaccess
  15. Anna

    Resolved Can't login to my account

    The maintenance is not completed, implementation of the new backed was delayed, in part due to the Coronavirus (it leaves less time for actually monitoring of the signups to see if we need to alter anything to prevent scammers from being able to sign up). In the thread however there is a post...
  16. Anna

    Resolved Freehosting include SSL?

    It does not support SSL fully. It is possible to enable in the account, but would use the server certificate (which cloudflare accepts in flexible mode to encrypt between cloudflare and our servers).
  17. Anna

    Resolved 403 forbidden message

    We did switch from Apache to LiteSpeed, that may have something to do with it. When renaming your .htaccess the site works, so it would appear that there's something in that causing the problem. I see a note at the top of it that it was edited today, so whatever you did edit may be the problem...
  18. Anna

    Resolved PHP ImageMagick Extension no longer appears to be enabled

    The system should now properly use the custom setting you have for php instead of the native settings.
  19. Anna

    Resolved An error has occurred forwarding your sign in. Retry

    Can you please try now?
  20. Anna

    Resolved Can't login to my account

    Between December 1st and today you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the log requirement has always been there however, so in early January the account would have...
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