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I have made a small adjustment to your account, you should now be able to login. As for site down, error 500 usually indicates a php error, could be php version, could be some extension that is missing. Error log found under "System Info & Files -> Site Summary / Statistics / Logs" can hold...

I have it set as: /usr/bin/php -q /home/USER...... I think it is only the -q you need to change, the rest should work.

php version 7.3 should indeed be available, I have alerted a senior admin to this. There were some problems on x13 where the customized php settings were ignored, but that has been reported as working again for that user at least. I'll dig around on your server to see what's going on.

I'm glad to hear it is back to working properly for you now.

That is not a premium user, the user refers to the move to DirectAdmin as upgraded rather then migrated. Premium does not have DA. 1. Ok. 2. The downtime and technical issues does not mirror the free accounts. The most recent issues with free hosting has been related to the migrations to DA...

What email address did you use on the form? There is no recent mails received in the past days that correspond to the email address you use for the free hosting. You can PM me the information if you don't want to post it publicly.

Yes, and there is a forum account by that name as well, that was automatically created when you signed up for the hosting account. Password should be the same as you put in during signup and email should also be the same if you are unsure of the password.

Premium users may chose to ask non account related and coding related questions here, I have not seen any questions from a premium user in weeks however. I'll have a word with the admins about you not getting a reply, maybe something is broken with the form.

I did encounter an error with the custom php settings earlier today that I have taken up to the more seasoned admins, I'd venture to say that is related to what you are currently seeing. The server does not acknowledge that you made changes. On a side note, the forum account you are posting...

I don't think that the lack of upgrade was the initial reason for the issue, but with the upgrade any faulty files or other related things would have been sorted out as well. I'm glad it did help get your site working again.

I did dig a bit further, and while in your account it says you are on php version 7.0, the small file I created to pull the actual php information from the account profile indicates that your site is using php version 7.2 (which would indeed be a reason for the issues). The fix that should...

By googling the error, I end up at the moodle forum where the suggested solution would be to upgrade the moodle installation. See: https://moodle.org/mod/forum/discuss.php?d=364342 (the thread is a bit older but I believe the information is still valid). However it also says using php v 7.0 or...

Between December 21st and April 1st you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the log requirement has always been there however, so in end of January the account would...

Go to softaculous, you'll see an notice that you have an install that has an available update, click that and follow the instructions.

The inbox would be reached by going to the email account in question and logging into that and is NOT something you view in wordpress, you'd view it just as you'd do any email received on the email account you have set as admin account.

Error 500 would not be related to the ongoing issues posted in other threads. The error log, found under "System Info & Files -> Sits Summary / Statistics / logs" can hold clues. Maybe there is one or more extensions that needs to be enabled.

Between December 12th and March April 9th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the log requirement has always been there however, so by mid November the account...

I can see you installed using softaculous and that there is an update available that can also be performed through softaculous. I'd start there and see if that changes anything. At a glance I don't see anything that could cause it. Does the email have any useful information as the instruction...

I do not currently see any error on your site. Is there any specific URL where I can replicate the problem?

Between Novmeber 21st and today you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the log requirement has always been there however, so in end of December the account would...