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  1. Anna

    Resolved Unable to update to latest wordpress and plug-ins

    He has got the numbers right, but the units wrong (where he says GB it should be MB and where he says TB it should be GB) I have set you back to the 1 GB you were granted prior. A lot users got accidentally downgraded in the migrations.
  2. Anna

    Resolved "Apache is functioning normally" text on both my sites!

    Your account should now be restored.
  3. Anna

    Resolved Help needed getting website to display

    Your IP was blocked in the firewall due to failed DirectAdmin logins. I have removed the block and you should now be able to login properly
  4. Anna

    Resolved Cortes de conexión intermitentes

    Please use English for support, while I assume that is Spanish that is not a language I have ever learned. There is an intermittent issue with all free servers, see: https://x10hosting.com/community/threads/intermittent-cloudflare-5-errors-site-loading-errors.207926/
  5. Anna

    Resolved Help needed getting website to display

    Between Novmeber 30th and March 11th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the log requirement has always been there however, so in end of December the account...
  6. Anna

    Resolved Unable to access website

    Apache function normally can be stuck in the browser cache a bit. That is the default page for when the server don't know what to display. The fact that you pointed it to the wrong server would also contribute, unless the propagation is completed in your end, the domain would point to a server...
  7. Anna

    Resolved Unable to access website

    Updating A records ONLY needs to be done when you are NOT using our name servers, meaning you did not need to change anything. I see you altered it to the IP of one of the other servers (there are five of them, yours is x13), I'll change that back for you. As for the other account you help...
  8. Anna

    Resolved Free Hosting Closed

    This global problem that consist of a pandemi and the Coronavirus has made some things a bit more uncertain time wise. Head admin have mentioned that he does not want to deploy the new backend, which would allow signups, until he is sure he, or other admins, are able to monitor signups. This...
  9. Anna

    Resolved Install Help Requested - Site Builder

    What kind of error do you encounter? We can help troubleshoot to some extent but would not be able to support third party software beyond basic troubleshooting. Some types of scripts may not be suitable for free hosting. If you are looking at installing it as a sitebuilder may I suggest taking...
  10. Anna

    Resolved Unable to access website

    Keep in mind that only by logging into the account panel at https://x10hosting.com/sso/login will count towards keeping the account active. What do you mean by having the same issue with Vinylromance.com, that domain is not part of your account as far as I can see. And there's nothing about...
  11. Anna

    Resolved Can't access my FTP nor my cPanel

    Between Novmeber 30th and today you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the log requirement has always been there however, so in end of December the account would...
  12. Anna

    Resolved Unable to access website

    If it has been down for months, why wait until now to seek support? If you don't tell us something is wrong we likely never will find out and thus can not sort it out. Did you read the announcement about migrations to DirectAdmin? See...
  13. Anna

    Resolved Unable to access website on Illuminated server

    Corey missed one tiny little detail... SSO uses session based login with the help of something called Loginkeys, he never enabled that for the account. I did so this morning before running of to work so logins through the sso panel should now work properly as well.
  14. Anna

    Resolved Entire direct admin account down.

    The IP is not blocked currently.
  15. Anna

    Resolved Issue with embedding images in other forums not showing up..

    Unless those images are in use on your own site they would fall under file hosting and is a violation of our Terms of Service. This is an breach of terms that will lead to your account being suspended. Dropbox as an example is free to use, you can share images from it, and you can keep the...
  16. Anna

    Resolved "Apache is functioning normally" error for both my pages

    Yes, you need to go into directadmin and add the domain there. You are indeed on x12 so that IP is correct. Is the pages of the store also on x10? If not, what settings do you have in the configuration for the store? Note that if the actual pages for the store is on google page it may not be...
  17. Anna

    Resolved Question

    Yes. It would actually be better then many other options as you want it to have no formatting. You can also login to DirectAdmin and go to file manager and create a file (index.html) inside public_html and paste the text into that file and save it.
  18. Anna

    Resolved "Apache is functioning normally" error for both my pages

    If the domain needs to resolve to our server, the domain must be present as a domain when you login to DirectAdmin, either under domain setup or under domain pointers. The domains are not in either place. It should never have been possible to connect to our database from an external source, so...
  19. Anna

    Resolved Entire direct admin account down.

    The block is most likely due to user/pass not matching. For user it has to be the full email address, password should be what you set it to.
  20. Anna

    Resolved Entire direct admin account down.

    Please verify that your email client is correctly configured. I found your IP in the firewall, reason was: Failed IMAP login
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