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Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd. You're lucky...

You may not have done any changes, but the servers are changed and with that some things work differently. Older versions of cPanel had directory listing turned on by default, and it that was the case when your account was setup you would have had it on by default. With DirectAdmin, it is...

It still sounds like a breach of terms. If you are the admin of all but the content, it would likely fall on the fact you probably set it up and gave the account to him, something that still is disallowed: "Account holders are not permitted to resell, store, or give away x10Hosting services in...

@garrettroyce The servers are configured to have private_html be a symlink to public_html so it would server from public_html by default. SSL would be invalid though.

It would no longer be needed, with the galleries removed he is long under the requirement for upgrade.

Once you have logged into https://x10hosting.com/sso/login your account is logged as having activity, clicking to go to cPanel is not required.

The automated suspension system is halted during our maintenance, the log requirement has always been there however. Due to this being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it...

For the domain you use with cloudflare, did you update the A record to reflect the new IP of the server? The IP of your server is: 198.91.81.12

All servers are now updated. Let us know if you still get any connection issues by posting in this thread. Error 500 and/or 40# is still an unrelated problem and you should for those start a new thread.

The change appears to have helped mitigate the intermittent error, I have not seen any yet on the test site we have on x12. The plan is that all servers will get this change rolled out today, I may not get updates per individual servers but I hope to get a notice when they are all done at least.

Error log can be found under "System Info & Files">"Site Summary/Statistics/Logs" in case you haven't found it.

Error 500 is commonly a php error. A very common cause is using an incompatible php version. In newer versions (from 7.0 and onwards) mysql extension is removed and has been replaced with mysqli and PDO that are more secure. If you believe this is a possible reason for your code you need to...

As I said ONLY x12 is currently done. The other servers will NOT see changes until their server is done. Yes you are on x15 and will therefor have to wait.

The 521 issue is related to the information in this thread: https://x10hosting.com/community/threads/intermittent-cloudflare-5-errors-site-loading-errors.207926/ and is being worked on. You will need to change the MX record to reflect that you are now on a different server, namely...

If you are on x12: Let us know if you still see any connection issues by posting in this thread. If you are not on x12, your server is not yet done and will not see much change.

That would be an indication that something did go wrong in the migrations. I can sort this by using the backup from the old server that was made right before the servers were taken offline. This means the current DirectAdmin account will be removed and replaced with the one restored from our...

Downtime should be minimal but can occur during the process. This will hopefully help sort the ongoing intermittent problems, and if we see it does the others should follow suit shortly. ADD: All servers are updated and should be more stable now.

Depends on what you currently have there. If it is anything that relates to the old server you would need to update that as well. Are you getting any errors? Since you talk about SMTP email I'll assume you try to send from your email account using a locally installed email client as that is the...

As I said, the post I linked you to does explain it. The problem is NOT with coudlflare, it just happens that for those who use cloudflare it is more prominent. It is a server problem, it affects all free hosting servers.

Support is done in English. While community members may know Spanish I do not and cannot provide support in Spanish therefor. It is related to the link I posted to you, it does not only affect cloudflare users, though for those who do it is more prominent due to the error page they put up...