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  1. Anna

    Resolved how much upload size do I have?

    If you changed php version, you may need to edit that on the options tab under "change php version".
  2. Anna

    Resolved Apache is functioning normally

    And now I see the same on the custom domain after forcing browser to renew with ctrl+f5 (works in chrome and firefox to force to reload without cache if I'm not mistaken)
  3. Anna

    Resolved Apache is functioning normally

    Propagation, together with cache (both browser as well as cloudflare for your custom domain), can delay showing current content. It may be wise to temporarily disable the cloudflare proxy. On the x10.mx domain I see a text saying "It's finally working" right now.
  4. Anna

    Resolved Apache is functioning normally

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Two weeks ago, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was well outside that...
  5. Anna

    Resolved Apache is functioning normally

    Your current server is x15. The x10.mx domain should now properly point to the new server. Your custom domain needs to be pointed to 198.91.81.15 The old servers remain online for the time being, but won't for much longer as far as I am informed.
  6. Anna

    Resolved Enter FTP credentials to proceed....

    I see that you have two domains with a wordpress on, does this problem present for both of the domains? They do have a slightly different setup in their wp-config.php, your personal domain does have some ftp details defined which is not part of a standard wp-config as far as I know, they would...
  7. Anna

    Resolved Accidentally changed url and can’t change it back

    In phpmyadmin the correct url is entered, that's the first thing I checked. As for cloudflare, login to your account. Click on the domain you want to edit if you have more then one, then on DNS, click on the cloud for the A record to temporarily disable the proxy.
  8. Anna

    Resolved Changing email address associated with account

    I should actually have caught that it is here in the forums you are changing the email by what you posted, the part I put in bold is the clue.
  9. Anna

    Resolved CPanel won’t open, shows as error retry

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not adviced. Two weeks ago, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the...
  10. Anna

    Resolved Changing email address associated with account

    In the hosting panel I see no such page, there is one on here for the forums however, which would only change the email on the forums nothing else. In the actual hosting panel I only have these options: https://www.screencast.com/t/IY2J4hdCV
  11. Anna

    Resolved Accidentally changed url and can’t change it back

    We are not associated at all with wordpress.com which is a hosted service provided my the makers of wordpress for people who prefer not to install and manage their own blog. If that is indeed what you are using, you will need to contact them for help. What you have with us is a selfhosted...
  12. Anna

    Resolved Accidentally changed url and can’t change it back

    Are you saying you need to change what URL wordpress responds on, if so, this article should be of help: https://wordpress.org/support/article/changing-the-site-url/ Otherwise, please clarify where you changed the url and what you want it to be restored to.
  13. Anna

    Resolved Page not showing

    I don't see any errors when going to your domain I get a wordpress blog. Try clearing browser cache.
  14. Anna

    Resolved CPanel won’t open, shows as error retry

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. Two weeks ago, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the...
  15. Anna

    Resolved Page not showing

    mysqli, or PDO_mysql is the newer and more secure versions, the one that is actually called mysql was removed with 7.0 after having been available as a depreceted version for a few versions prior. The problem has now been sorted out.
  16. Anna

    Resolved Apache is functioning normally

    It does look like the package is not currently on the server for me to access, a backup should still be available, just not where I can easily access it. I will ask kindly if the head admin can move it over for me though. We are past the original grace period agreed on among staff (we are now...
  17. Anna

    Resolved Another 'Apache is functioning normally' post

    Even though we are past the original grace period agreed on among staff, the backup package was still readily available, so I have started the restore for your account, it should be done in a few minutes. Let me know if something is not working right.
  18. Anna

    Resolved Cannot upload via FTP "Read-only file system"

    I would indeed expect them to be somewhat related. In your account you do however have three public_html (which you should as you have three domains), for all of them it looks right at a first glance. Do you have a problem with them all? If you use your base account to login to ftp you would...
  19. Anna

    Resolved Changing email address associated with account

    I just logged into my free hosting account, and I have to ask, where did you make that change? If you did in DirectAdmin that won't do much of a difference as right now our backend is being revamped, 15 years of custom code is being replaced with a modern system. Our backend does not sync...
  20. Anna

    Resolved Page not showing

    Since you have removed all domains from your account I can not troubleshoot the errors at this time. If you at any point changed php version you would also need to make sure that the required functions, such as mysql, is enabled for your domains.
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