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  1. Anna

    Website down aircrewvirtual.x10.bz

    Loads fine for me right now, are you still having troubles reaching the site?
  2. Anna

    My IP is blocked from DA

    Good to hear it is working, sounds as you may have had a temporary block.
  3. Anna

    How can I delete the account I have?

    Currently I have been told that the terminate button is unlikely to work towards the new system, but regardless if it did you would not be able to create a new one right now as we are currently not accepting any new signups due to the maintenance. Is there any particular reason you would want...
  4. Anna

    Account suspended

    There is no hosting account that is active under this forum username, I did find a termination note from an older account though, it was terminated back in July 2018 after having been suspended for 21 days. There would no longer be an account to reinstate, and currently we are not accepting any...
  5. Anna

    Domain name change.

    SSL was never officially supported for free hosting, I believe one or two servers had it turned on by accident for some time during some upgrade on the previous servers but it was never supposed to have been. We are looking into possibly making it available, I will make no promisses at this...
  6. Anna

    Access Forum Board Through Custom Domain URL

    I'm sorry about the delayed response, I have been promised by admin with access that'll he'll take care of it today (his today is in US timezone so could be a few hours unitil it is done I guess). I have not had word it is done yet though.
  7. Anna

    Account status.

    I was promised that admins would take care of it today, the task it self is unfortunately nothing that I can sort out myself as I lack a bit access for that level.
  8. Anna

    Login OK but can not update website by cpanel or ftp

    That would be the equivalanent to cPanel and that address should work fine, I didn't find your IP blocked in the firewall which would have been the most logical reason for connection reset, unless there was a temporary hickup with the server Shouldn't make any difference if you use the "clean"...
  9. Anna

    Increase Disk Space

    Unfortunately what you have on your account is deemed a content scraper which are prohibited, see under Prohibited Scripts in ToS This has lead your account to become suspended for breach of ToS. Prohibited Scripts Space provided by x10Hosting is to be used to create a functional website, we...
  10. Anna

    Login successful but can never access DA, always get error

    You should really start your own thread with your issues as it is easy to overlook one post among others in someone elses thread. I don't see anything about failed logins to DA regarding your account, what is the exact error you are getting?
  11. Anna

    Login successful but can never access DA, always get error

    It is likely tied to how we transfer logins between the sso page and DA, it is done with a session tied to the IP, that was not the case when we had cPanel, at that point the password was simply sent along with the login request when going to cPanel. This is a more secure way as the password...
  12. Anna

    Access Forum Board Through Custom Domain URL

    As I suspected the best option to get stuff off the old server from our side was to terminate the current DA account and just retransfer a fresh package. Let me know if you want us to do this, but be aware that changes made in directadmin, such as installing the forum would then be lost.
  13. Anna

    Access Forum Board Through Custom Domain URL

    I hope so too, good luck. I'm about to clock of for the night, I'm located in Europe so it is about time for me to do that, I also asked the admins that can access the old servers if there's an easy way for to just grab the files from the old server.
  14. Anna

    Access Forum Board Through Custom Domain URL

    It was mentioned in the announcement that anyone not using our nameservers would need to do a manual IP update. I have placed a backup of the database, which I took from the old server just now, in the root of your account. I do not have access to any files on the old server. I can check with...
  15. Anna

    Access Forum Board Through Custom Domain URL

    Any changes you made to the site before updating the IP, but after migration was done, would not be carried over automatically, as they would be on the old server only. Would the changes be stored in the database or have you also uploaded files? The database I probably can get one fresh from...
  16. Anna

    Access Forum Board Through Custom Domain URL

    Assuming you do not have other records that also point to xo2 then, yes everything else should be fine. There may be a bit delay before the change has gone through fully and the cloudflare proxy has cached the new content. Though, you might want to login to the forums admin area and make sure...
  17. Anna

    Access Forum Board Through Custom Domain URL

    you are on x13.x10hosting.com now, so your site would need to be updated to point towards that, the IP for that server is: 198.91.81.13 xo2 will be taken offline eventually, probably not too far off in the future.
  18. Anna

    Access Forum Board Through Custom Domain URL

    No, you should not need to add anything specifically regarding the forum, the question is what server (IP address) cloudflare is told to pick the information for your domain from, the old server is still online, but would obviously not have the forum installed for instance, the base site would...
  19. Anna

    Access Forum Board Through Custom Domain URL

    If the custom domain is properly pointed to our servers it should be automatic, though given that it looks like you use cloudflares proxy service (the IP that comes up when looking up the domain is one of theirs at least) it may just be that it has to be properly updated and add the new forum to...
  20. Anna

    Domain problem

    The domain does not use our nameservers right now which means there's very little I can do to check what is going on, from what I can tell it is entered correctly on our servers though but a domain lookup says it lacks an A entry. As for the login issues, are you possibly behind some kind of...
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