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  1. Anna

    Can't seem to lift suspension

    I'm sorry about the delay here, turned out to be more then just a suspension issue, but your account should now be good to go again.
  2. Anna

    Please standby while transfer you to your web hosting account.

    For now, you might be best of using the direct login. I have informed the coder about the issue. So far inactivity suspensions are still off, but since they eventually will be turned on, keep in mind to login on sso at some point, no need to go further for the login to count though.
  3. Anna

    My site down - Apache is functioning normally message

    As for images/links, try re-saving permalinks in wordpress. Ok, if you can't get to that forum account that means you'll have to remember to always include information that allows us to look the account up, and depending on what is needed you would need to verify yourself as owner in some way...
  4. Anna

    Please standby while transfer you to your web hosting account.

    My bad, you are on x13, so should have been https://x13.x10hosting.com:2222 ofcourse
  5. Anna

    Please standby while transfer you to your web hosting account.

    That is then odd, as logging into the main site should actually sync the passwords if they at some point were different, but that error does indicate a password issue. Can you please try and see if the same lets you login directly to DA https://x12.x10hosting.com:2222
  6. Anna

    Please standby while transfer you to your web hosting account.

    Are you getting the exact same error message? Because the I don't find anything on your account that would cause that. @houseofhal57 It looks like your issue was not from the same cause, though with the same symptoms, I found your IP in the firewall, it has now been removed.
  7. Anna

    Please standby while transfer you to your web hosting account.

    Can you please try now?
  8. Anna

    Database down

    Databases should now be back up, your site loads fine
  9. Anna

    My site down - Apache is functioning normally message

    You do indeed have that forum account, it was created when you set up hosting back in 2013 for support purposes, same password as for SSO page should work. Mysql for your server was just dealt with as it was misbehaving and should now work again.
  10. Anna

    Need more storage and hidden entry no longer works

    If the site runs on database, you may have to downgrade php version, all accounts were set to 7.2 in the migrations. If you are using older mysql_connect statements you need to go to 5.6, those statements was removed fully from version 7.0 and replaced with safer mysqli_ and PDO functions The...
  11. Anna

    IP Banned AGAIN

    Oh, and please can you use the forum account that is linked with your hosting account so I don't have to look around for information? It is the same as your DA (former cPanel) username with the same pass as for SSO page. That forum account was automatically created alongside with the hosting...
  12. Anna

    IP Banned AGAIN

    Indeed you were. I have unblocked the IP. A possible reason may be that we now have password syncing working, so at any time that you login to the SSO page that password will be passed down to DA, also we implemented something called login keys which would allow you to go through SSO even if...
  13. Anna

    Server Not Found

    Yes. They also do come with a SLA uptime guarantee of 99.9%, plus you get some other benefits, and paid plans are still using cPanel and are not planned to be migrated (though an option to chose DirectAdmin may be implemented at some point). That said, we are aware that there are some DNS...
  14. Anna

    Uploaded files via ftp but they aren't showing up

    There is something funky with DNS making propagation slow and/or flaky in some cases (I have noticed that some domains ping to old server despite settings being pointed to new server), higherups knows and was last I heard looking into it, I haven't had confirmation that he solved it yet though.
  15. Anna

    Connecting Domain to x10 hosting account

    There is something funky with DNS making propagation slow and/or flaky in some cases, higherups knows and was last I heard looking into it, I haven't had confirmation that he solved it yet though.
  16. Anna

    Connecting to Old Database?

    There is something funky with DNS, that IP is that of the old server and should NOT be the result you get for your domain, I have alerted higherups (there are some other things related to DNS he is already looking into so might be related). Though, if x13.x10hosting.com also pings to the same...
  17. Anna

    Please standby while transfer you to your web hosting account

    Both hostnames should work, with the one noted in Quick FTP there is a SSL certificate though. If you had checked that before the migration, it would also have listed the server (xo#.x10hosting.com)
  18. Anna

    Connecting to Old Database?

    localhost should always connect you to the correct mysql server, you should not even be able to connect to the old one from the new server. Can you check if the domain actually responds with the correct IP using the ping command (windows powershell can be used for that for newer windows...
  19. Anna

    Can't access DirectAdmin or Email - "Connection has timed out"

    Your issue was not the same as original poster, it is always adviced to start your own thread so the request doesn't go overlooked. I can't see any problems with mysql management or phpmyadmin for your server right now.
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