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  1. Anna

    Re-activate Account

    Right now we're not accepting any new signups due to performing large overhauls and changes to free hosting. Once that is done, and signups are opened again, you should be able to do so.
  2. Anna

    Re-activate Account

    There is no current account linked with that forum account, there is however notation of one that was terminated June 2017 after having been suspended for a period of time. This account is completely gone and can not be reactivated. If you are asking about one that is currently showing as...
  3. Anna

    Subdomains not working

    Looks like my browser automatically will put www. infront, and the www.forum. does not resolve to the IP while forum. does. Maybe you need to add www.forum as well at cloudflares end.
  4. Anna

    Upgrade Disk Space Please

    I have upgraded your diskspace
  5. Anna

    "An error has occurred forwarding your sign in."

    This should now be fully sorted, are there still any problems for either of you?
  6. Anna

    Website stuck in suspension mode?!

    Your account has been unsuspended. It is not possible to access the old server if your account was suspended as it will only be listed as unsuspended on the new server, but if you have files missing we can redo the process with your account.
  7. Anna

    Connecting to Old Database?

    Yeah, dns issues was looked at and sorted out last night, we also took care of a couple login bugs we found.
  8. Anna

    0 domains in my DirectAdmin Cpanel & no statistics

    No, that is not ok, you should at least see that domain listed. I'd say there may indeed be something wrong with the account and I'll allert the migration master that yours need to be looked at.
  9. Anna

    Please standby while transfer you to your web hosting account.

    Maybe I did turn that off at some point to not get PMs instead of people posting at the forums where they should.
  10. Anna

    Please standby while transfer you to your web hosting account.

    Doing that should at least give you a password that allows you to login on ftp My testing has revealed that neither ! or # works, but - does, so sticking to numbers and letters may be wise, then we know it will work with pushing to all accounts (will probably reset here on forums as well, just...
  11. Anna

    Please standby while transfer you to your web hosting account.

    I know SSO does not have that function (it was from cpanels end previously so I pointed this out to coder), but before you login there's a link that allows you to reset the password. You can always send me a PM on here, in general I'm not around this time of day other then weekends (I'm in...
  12. Anna

    Please standby while transfer you to your web hosting account.

    There are two options, I either set a new password for DA (that will then also work for FTP), logins to DA will still work through SSO with your current password. End result is you will have two passwords one for SSO and one for FTP. The other option would be that you change the password for...
  13. Anna

    Please standby while transfer you to your web hosting account.

    Those special chars are fine, DA accepted them for my account, but not without at least one uppercase and number as well as lowercase letters
  14. Anna

    Please standby while transfer you to your web hosting account.

    If the passwords are mismatched, you won't be able to login with ftp (unless you create a separate ftp account in DA)
  15. Anna

    Please standby while transfer you to your web hosting account.

    I have just confirmed, if the SSO login doesnt meet requirements it does not sync. I'll set you a new pass for DA (which you can change once logged in) that will allow you to access ftp as well.
  16. Anna

    Please standby while transfer you to your web hosting account.

    If the direct login fails, so will ftp with the same, it is an odd one as the password you use for logging into SSO should automatically be pushed to the server, my account is however on x11 but the same login code is used and for my account it works as intended. I can set you a new DA pass and...
  17. Anna

    Please standby while transfer you to your web hosting account.

    The recommended way is to go through SSO when possible (as that is the only place that counts towards keeping the account active). Direct login is only used if that fails as a means to troubleshoot. The same credentials should work, provided you are not using the email address for SSO, that page...
  18. Anna

    Please standby while transfer you to your web hosting account.

    The admin found what was the likely issue that logins through SSO failed, and if he was right it should now work through that as well. Just don't try more then once if it fails
  19. Anna

    Please standby while transfer you to your web hosting account.

    When going through x10hosting, two things should happen: 1) the password you used there should be pushed to the DirectAdmin account and also would update the main FTP account (the one you used in the screenshot). Thus changing in DA would not really make a difference (other then temporary) as...
  20. Anna

    Root domain still not fixed. Forced redirect to https with invalid certificate.

    I have reminded admins once again about the root issue that someone elses content is shown. As for cloudflare and SSL on your root domain, appears you don't use our name servers so we could not possibly change anything. That being said, on the records we do have there is a cloudflare notation...
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