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  1. Anna

    Can't access cPanel

    This should be sorted, are you still seeing the error?
  2. Anna

    Can't access cpanel?

    Should be sorted now, sorry for the inconvenience.
  3. Anna

    Website Problem 9/24/16

    download a fresh install package for the version you have installed from wordpress and replace the file that is noted in the error (/wp-includes/class-wp-post-type.php), if you are unsure of what version to get, grab the latest and replace all files except wp-config.php, would seem as the file...
  4. Anna

    help

    There is no way around the country restrictions, we simply do not provide a worldwide service at this time. Your region is far from the only region that is blocked.
  5. Anna

    help

    As the message says, your region is currently not one of those we provide service to. This may change in the future, but there's no telling if, or when, that would happen. Best you can do is check back at a later date and see if things have changed.
  6. Anna

    Account won't unsuspend

    Pushed through the unsuspension manually for you, the account should be back to normal shortly.
  7. Anna

    Account won't unsuspend

    Pushed through the unsuspension manually for you, the account should be back to normal shortly.
  8. Anna

    How I can change my username?

    The short answer would be, you can't. Usernames are automatically created alongside with the hosting account and are based on your domain. Technically you can create an additional forum account to use, but you'd have to go through some additional steps to link it with the hosting, the link is...
  9. Anna

    Account suspended for inactivity

    The account linked with this forum account show as unsuspended currently, and does not show any history of ever having been suspended either. What is the domain for the account you have trouble with? Please note though that you are only allowed to have one free hosting account.
  10. Anna

    SSO login issue - There is a problem with your request

    @Dead-i is this something you could look into?
  11. Anna

    I can't renew my Illuminated hosting package. How do I do it?

    @Corey @Bryon could one of you perhaps shed some light on this?
  12. Anna

    Delete my account

    Just want to add one thing, make sure you use the code editor rather then the html editor if you want to edit through cPanel rather then download/upload.
  13. Anna

    unmetered disk space request

    One of the requirements are that you are already using up half the allotted space, given that you only use up 35.56 MB you would not meet that specific requirement for unmetered.
  14. Anna

    Add-on domain's don't work

    Have you also set the name servers for the domain to ours (ns1.x10hosting.com and ns2.x10hosting.com)? If you have, you could try again, please note though that there may be a bit delay before the new domain, and its new settings, are recognized all over Internet. As essellar said it can take up...
  15. Anna

    Add-on domain's don't work

    You won't be able to add it until you actually have it registered and set it properly to use our name servers.
  16. Anna

    Add-on domain's don't work

    Have you registered that domain with dot.tk, you would need to do that (as well as set name servers) for any and all .tk domains you want to be using? By the looks when I check it may not be properly registered, some dns tools suggests it is available to register actually (did not try to reg it...
  17. Anna

    Upgrade my account

    If you can't link the forum account, you would need to tell us what the hosting account is, we can not upgrade an unknown account...
  18. Anna

    Question regarding x10premium

    Unfortunately no, we won't be able to automatically transfer it back to a free account. If you know in advance you won't be able to make the next invoice you can set up a new free account and migrate the site over yourself though.
  19. Anna

    My domain saying it's unclaimed on PC but works fine on phone.

    That would probably be due to the dns propagation, there's usually a brief delay before a new domain is fully known over the Internet. If you visited the site on your computer before propagation had reached your ISP, that would stick in cache for a bit. Eventually it would have cleared on its...
  20. Anna

    Replace my x10 domain with my custom domain

    You should pick parked. Before doing so you would need to update the custom domain to use our name servers, they are ns1.x10hosting.com and ns2.x10hosting.com. Once the domain is properly added to your account you would likely need to go into the admin panel of the script you use and update the...
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