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  1. Anna

    I got unsuspended, or so I thought

    Closing since this is now resolved.
  2. Anna

    Account Not Properly Unsuspended

    This should now be sorted out.
  3. Anna

    My site doesn't work !

    Free hosting has all support done by volunteers, on their spare time, and does actually not come with a support guarantee either. We do our best to keep up with support however. At the moment there's a much higher load of support requests coming in, which does make response times be longer then...
  4. Anna

    "A DNS entry already exists, remove it from all servers in the DNS cluster first."

    The domain does point to an x10 related IP, however not one of the free hosting, so would likely be present on one of the premium servers. I would not have access to remove it from any of those servers, do you have any access to clients area of premium hosting? If so it might be faster to ask...
  5. Anna

    cannot add addon domain.

    Closing thread since this is sorted then. If you have any other issues please open a new thread.
  6. Anna

    Website not working; control panel not accessible; email accounts gone

    Sorted over irc, closing thread.
  7. Anna

    i can't add addon domain still

    This should now be sorted, you should be able to add your domain now, as long as you have our name servers set.
  8. Anna

    RE:Regarding Adding OF The Parked Domian

    This should now be sorted, you should be able to add your domain now, as long as you have our name servers set.
  9. Anna

    parked domain error

    This should be sorted so you can add your domain now.
  10. Anna

    DNS Problem

    I just did that for you, I know properly see the default records listed for your domain. It may take a couple hours, worst case up to 48 hours, until the dns has propagated and your domain is functional again.
  11. Anna

    transfer account

    Once our custom theme is brought back, you should be able to do that through the account portal (seem to be missing on your server right now, I'll ping an admin with proper access about that).
  12. Anna

    On x01 still files missing and getting 403 error

    Closing duplicate. Stick to one thread, makes it easier to supply support.
  13. Anna

    Change domain name

    Any sub domain we provide would work on any server, so you'll need to chose which one you want of the two you supplied. Also as pointed out by descalzo you should post from the linked forum account for any support requests so we know it is your account you want to make changes to. If you do...
  14. Anna

    All MySQL data bases used?

    You can remove the database not in use through cPanel, there's two listed in there for you, the second one does contain data by the looks as well.
  15. Anna

    Subdomains

    DNS propagation is usually a matter of an hour or two, though in extreme cases it can take as long as 48 hours. If you tried viewing the domain before it was propagated and were met by the default page, that one is notorious for sticking so you'll likely need to clear browser cache to view your...
  16. Anna

    Need database backup

    There's no hosting account attached to the forum account you are posting, the request needs to come from the proper forum account (applies to all types of support questions). If you do not know what forum account is attached to the hosting you can see information, and if you wish change the...
  17. Anna

    Wrong site showing for my account.

    If you still get the wrong content on your site, please try clearing browser cache.
  18. Anna

    Redirect to ACCFL

    If you still see the wrong content, please try clearing browser cache.
  19. Anna

    My x10 website has been taken over.

    If you still see the wrong content, please try clearing browser cache.
  20. Anna

    How did I get hacked?

    If you still see the wrong site, please try clearing browser cache
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