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  1. Anna

    Hosting Account Signup Failure (Error Code 56C87133)

    I see an existing hosting account, linked to the forum account you just posted with, using that username.
  2. Anna

    500 Internal Server Error

    I changed the last two folders that were still 777 to 755, your site appears to be loading fine now.
  3. Anna

    Account status is unsuspended but site still shows suspension page

    Hello, This has been sorted now.
  4. Anna

    Unable to add my own domain (PARKED error!)

    Hello, I have added the domain as parked domain to your account.
  5. Anna

    cannot access server

    Should be sorted now. public_html should ALWAYS have the permissions 750 set to properly work.
  6. Anna

    please unsuspend

    I have unsuspended your account. You should have been able to do so from your account panel, under hosting -> suspensions.
  7. Anna

    Error In site after setting dns

    Please try clearing your browser cache.
  8. Anna

    FTP Logiin

    just to check, can you login to cPanel (https://stoli.x10hosting.com:2083) with the same details? Do note that the username for ftp/cPanel is NOT the same as you use here at the forums.
  9. Anna

    24 Hours Past, Still Got "Default Web Page"

    Hello, Please clear your browser cache and try now.
  10. Anna

    Error In site after setting dns

    What error are you getting? I can load that domain just fine at this time.
  11. Anna

    Unsuspension, please

    Your account is currently not suspended.
  12. Anna

    FTP Logiin

    You should be logging into ftp with the same credentials as you use for your cPanel account. Could you please paste the full error given?
  13. Anna

    Reset all please

    We would only answer to support through here, so no emails would be sent out when we reply. With recreating the domain, do you then refer to "resetting" the hosting account as it was when you signed up? If so there's no reset button, only way is to request termination and then sign up again...
  14. Anna

    Any chance of another mysql database?

    Only option to get more database is upgrading to at least Prime Membership. That said, you can use the same database for more then one script, just make sure they use different prefixes. For instance if you wanted a wordpress and a phpbb forum to use the same database you could for instance...
  15. Anna

    Unable to add my own domain (PARKED error!)

    Hello, Please try now. If it still fails please let me know if you want the domain parked or as addon domain. In the last case please include what folder you want it pointed to and we can sort it from the backend.
  16. Anna

    Delete/Suspend Account

    Hello, The account has been suspended and marked for deletion. Should you change your mind before it has actually been deleted, just let us know and we'll reactivate it. The account will be deleted in approximately 14 days.
  17. Anna

    24 Hours Past, Still Got "Default Web Page"

    Looking into this, will get back to you when it is sorted.
  18. Anna

    can i put two domain names or usernames on the same email address?

    You can put an additional domain as addon domain in cPanel, that would be the only option for that scenario, and the only option that would keep you in abidance with the ToS, as each individual can only have one hosting account.
  19. Anna

    Unsecured connection to x10hosting.com

    It comes back as valid for me when I test, confirming with higher level admin if it was replaced/renewed recently. You are most likely seeing that because the old certificate is still cached in your browser.
  20. Anna

    Parked domain problem

    Hello, Please try now.
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