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  1. Anna

    Account terminated !? What the hell?????

    If it is so pathetic that we require that, why did you sign up in the first place? It has been part of the TOS that you agreed to during sign-up a very long time (it was even required you logged in every two weeks when I first started out here, but later changed to once every 31 days).
  2. Anna

    Changing upload limit

    You can not change that, users of our shared hosting service (free hosting) are not allowed to make changes to php.ini, trying to override php.ini in .htaccess will also result in a server error.
  3. Anna

    Incorrect suspension!

    I took a look at the script in question, care to explain why it saves data to a password.txt? The account is not going to be reactivated, saving login details of other users is what phishing stands for, so the suspension seem very much accurate to me.
  4. Anna

    Web Server and MySQL Upgrades

    No, this is not the correct place for support, for support use: http://x10hosting.com/forums/free-hosting/ It is possibly related, could also occur if you recently changed your domain.
  5. Anna

    unsuspend

    You do realize the answer is not going to change by you opening several threads? Your account is permanently suspended for violating TOS, the suspension was done manually and confirmed by our CEO (aka the owner of x10Hosting). Since you fail to understand what permanent means, and insist on...
  6. Anna

    Max file size upload

    The account will definitely be terminated, the only uncertain things is when (other then the fact it will be no sooner then 14 days after it was suspended). The max upload size is a recent change, to combat abuse where some user seemed to think storing copyrighted full length movies in the...
  7. Anna

    Website down sql gone

    Your site seem to work just fine right now.
  8. Anna

    My website has been removed?

    As I said it clearly outlined in the TOS this would happen to accounts that are found to be inactive. Each account holder have a minimum of 14 days to reinstate the account before it is removed (the minimum time an account would remain suspended before being flagged for termination). If you...
  9. Anna

    Account ranmass1

    Hello, There's no hosting account linked with this forum account. Which could be due to an old being terminated after a time of inactivity (45 days+). If that is the case, all you can do is sign up for a new hosting account. Please do so after logging into the account panel...
  10. Anna

    http://xlmotor.x10.bz

    Your account was suspended for high resource usage, meaning something on there caused the CPU/MEM usage to go over the limits set. Seem to be something with your index.php causing it, in this case your account had 34 open process (limit is 20) related to that file, which together used a little...
  11. Anna

    url help

    In that case, all you need to do is wait for them to get it updated. DNS propagation can take anywhere between a few hours to 72 hours to complete.
  12. Anna

    DNS Transfer

    It does work for me, and gsonline also reported it as working, which means the problem lies with dns propagation rather then server configuration. It is possible your ISP has a long cache period before they renew their information. If that is the case, wait is all that can be done. This is what...
  13. Anna

    url help

    Now I see the domain as using only: Which is not the ones I asked you to use. I asked you to set it to have: NS1.X10HOSTING.COM and NS2.X10HOSTING.COM You can get it to work with their name servers as well, but then you need to set an A record pointing to your server (69.175.120.122), for main...
  14. Anna

    DNS Transfer

    The account is not currently suspended, it was suspended for high resource usage though, meaning something in the account used too much cpu or ram. Some wordpress plugins could cause that, especially cache related ones.
  15. Anna

    getting error

    What errors are you getting?
  16. Anna

    DNS Transfer

    Have you tried clearing browser cache? I can see a WordPress install on your site. Since there's a DNS change involved, you might also need to flush your dns cache; see this page for information on how to do that: http://x10hosting.com/wiki/How_do_I_Flush_my_DNS_Cache
  17. Anna

    I need urgent help, please.

    It's likely related to cookies, specifically the cookie domain set. The only option left to sort that would be editing inside the database, make sure that you take a backup before doing that though. I'm not familiar with MyBB, so I can't say what table and values you need to look at. Typically...
  18. Anna

    upgrade to pro fails

    Did you ever try that alternate link for registration to premium I gave you in PM?
  19. Anna

    Can't Link Forum Account

    I have sorted the e-mail. Seem the system cleanup is not done at the moment of swap, but rather periodically.
  20. Anna

    Can't Link Forum Account

    Yeah, I understand your point, however just deleting it in the forums would not work, as there's also a client account ID attached to it, so it would leave the backend a bit messy if we did that (leaving a client ID without an actual user). With the swap, those things are automatically cleaned...
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