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  1. Anna

    [In Porgress] Can't change my subdomain name...

    If your site has the old address hardcoded (or in a database setting from which the code uses to determine site address) in some way it will not sort itself automatically. You'll have to edit the code (you can do this through cPanels filemanager) if it is hardcoded, or if it is in the database...
  2. Anna

    [In Progress] Suspended stil...

    Solved. Closing thread.
  3. Anna

    [Sorted] my Account is Suspended

    Hello, I have unsuspended your account. You were suspended for inactivity, to avoid that it is required that you login to the forums at least once every 31 days. While suspended you are not able to access cPanel as that is locked. As for account panel, there's currently maintenance/upgrades...
  4. Anna

    [Sorted] Suspension + Cannot access account panel or cpanel

    Hello, I have now unsuspended your account. You were suspended for inactivity, to avoid that you need to login here at the forums at least once every 31 days. As for the account panel not allowing you to login, that would be due to maintenance/upgrades of the account panel.
  5. Anna

    [In Progress] Suspended stil...

    Hello, Your main domain (cPanel domain) has now been changed to: hostingfeedback.net. Remember that it can take a while for DNS to fully propagate.
  6. Anna

    [Sorted] Cant Login or Anything

    Hello, I have unsuspended your account. You were suspended for inactivity. It is a requirement that you login here at the forums at least once every 31 days to keep the account active. Ps. your cPanel name is neonic.
  7. Anna

    [In Progress] suspended account

    Hello, I have unsuspended your account. You were suspended for in activity. It is a requirement that you login here at the forums at least once every 31 days to keep the account active.
  8. Anna

    my site is now "not found" - what happened?

    I'm not saying resource usage is the reason, just stating that it is one of the automated ones that commonly occur. I can not check why the account was suspended or even if it actually was, as it no longer exist on the server.
  9. Anna

    [Sorted] Ticket ID: DGQ-834141 (MySQL issues)

    Hello, That is good :) I'll close this thread then. Feel free to start a new one if you run into any more issues.
  10. Anna

    [In Porgress] Can't change my subdomain name...

    I have now changed the domain for you. It may take a little bit until it is fully functional, in worst case scenarios it can take as much as 48-72 hours. Thanks :)
  11. Anna

    my site is now "not found" - what happened?

    Hello, Sadly I did not find an account by the name jeffg99 on Absolut, so if your cPanel name is jeffg99 it does look as it has been terminated. Currently I do not have access to checking if it has actually been terminated, or if there's something else that has caused it to disappear. Remember...
  12. Anna

    [In Porogress] Fogotton password for my C pannle

    Hello, Currently, with the account panel down for maintenance/upgrade you can not do that your self. However I'd be happy to do it for you if you could tell me your server name, or if you do not know that your main domain. Maintenance affects the option for us to look it up based on forum account.
  13. Anna

    [In Porgress] Can't change my subdomain name...

    Hello, I apologize for the delay. If you could tell me your current subdomain I'll sort it for you (Can't look it up right now, due to the maintenance/upgrades on our backend)
  14. Anna

    [Sorted] Suspended

    Hello, For the record, your server is Chopin, all accounts on Starka was moved onto Chopin in the server migration. I have unsuspended your account. You were right in guessing on in activity. Please remember to login here at the forums at least once every 31 days to keep your account active.
  15. Anna

    [Sorted] Ticket ID: DGQ-834141 (MySQL issues)

    Hello, This should now be sorted, was a case of wrong owner for some files.
  16. Anna

    [In Progress] Error adding Addon domain

    Hello, Could you try adding it now?
  17. Anna

    [In Progress] suspended account

    Hello, Could you please tell me what server you are on, or if you do not know that your main url? We're currently having some trouble looking up the data.
  18. Anna

    [Sorted] Still awaiting support after 2 weeks!

    Hello, I apologize for the delay and inconvenience caused. Your site and cPanel login is now working. Since someone might have grabbed the password before you edited the post I also changed that, see PM.
  19. Anna

    [In Progress] Suspended stil...

    If you can login to cPanel your account is not suspended. But it does appear as the domain is being redirected to the suspended page regardless. I tried pinging the domain to find out what server you are on, but the IP return is not valid for any of the free servers. What server would your...
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