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Hello, As per tos you are responsible for keeping backups of files you feel is important to you. If you break our TOS we have no obligation to provide you with access to retrieve any files from your account.

Hello, You can disregard the e-mail. The script to send them out failed to check for an active subscription of the inactivity timer. However the script that deals with suspending inactive accounts does have that check in place so you do not risk being suspended if you have paid for the...

Hello, I assume you did get the warning e-mail? You can disregard that e-mail. The script that sends out those e-mails failed to check if there was an active subscription for the inactivity timer or not. The script that actually does the suspending however checks for that.

Hello, You can disregard the warning e-mail. The script that sends them out failed to check if the user had bought the inactivity timer. However the script that actually does suspend accounts do have that check so your account will not be suspended for inactivity.

Hello, Your account were suspended for hosting illegal content, in this case a nulled script. These kind of violations to our TOS come under the Zero Tolerance policy, which means your account is permanently suspended. If you do have a valid license for PHP Melody, please send me a PM with the...

If they are your own personal files, re-upload them. If they are files that were there when you created the account, you don't really need them unless you wanna use front page extension.

technically, you can delete everything that originally were inside of public_html/www folder (they are the same, what is deleted in one is deleted in the other) and that would not affect the ability to login to ftp or otherwise use the account. Same applies there, anything that were in...

Hello, You can ignore the warning. You got it by mistake by a new script we're putting in place to send out a warning to those about to be suspended for inactivity. Seem the warning script failed to check if the account had an inactivity timer applied or not. The script that actually suspends...

Re: I Have a Valid Inactivity Timer Subscription - Receiving Inactivity Suspension Wa Hello, You can ignore the warning. You got it by mistake by a new script we're putting in place to send out a warning to those about to be suspended for inactivity. Seem the warning script failed to check if...

Hello, Before we do so please confirm that you have all backups you need, if any

You should always use localhost as host, as then you are always forwarded to the correct server as per the setup. It is very likely that the databases are in accessible due to the hardware changes. I'll check with an administrator to make sure.

Hello, Site loads fine, although a connection to database could not be established. As per announced at http://status.x10hosting.com/ Lotus (your server) is getting new hardware which would account for some of the downtime. It is possible that the database connection is down due to this as...

Hello, I have terminated your account. You should be able to sign up for a new account shortly. To use the same forum account as linked account please start the sign-up from within account panel. Click hosting and you will see a small note about possible reasons you do not have a hosting...

cpanel.x10hosting.com is not a valid address for accessing your cPanel account, it does not point to your server, so your account would not be found there. The addresses you can use is http://cpanel.flyatc.exofire.net, http://flyatc.exofire.net:2082, http://stoli.x10hosting.com:2082 However...

Hello, I have terminated your hosting account

If you login to the account panel using your hosting account, giorgio, does it say anything about a forum account?

Hello, As long as the text in the pictures is a minor part of the over all textual content on the site that is just fine.

yes, asp.NET up to version 2.0 is best supported by mono currently, some things from 3.5 might also work though. cPanel is being upgraded on your server, which would likely be the cause of the php issues you see.

Hello, I could not find an account with the user name vazu on stoli, it may be one of those that unfortunately were lost in migrations a few weeks back. You're only option right now would be recreate the account and restore it from any backups you might have. There's a small chance that...

Hello, I have now unsuspended your account, which was suspended for inactivity. To avoid that in the future remember to login here at the forums at least once every 31 days.