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the name servers are: ns1.x10hosting.com and ns2.x10hosting.com

I've found a couple things. The first being the fact that your main domain throws a denied message, which would be why your account were suspended in the first place. Since I have access to checking your account on file level, I could see that the cause is a deny rule in .htaccess, please remove...

@sofik85 No, as far as I know no admin talks/understand russian. All support request are handled in English or Spanish.

You're not suspended for inactivity. You were suspended because your website couldn't be reviewed. If you have a login form on your front page, and your entire site is password protected, you need to provide staff with login details for review purposes, to be available at all times. I will...

@sofik85 Submit a support request at http://forums.x10hosting.com/support.php

If you recently configured the domain, it might be a case of dns propagation, which would explain why it works for some and not for others. It's simply that some dns servers are not updated with the information about the www sub domain. Changes to dns, such as setting new name servers, can take...

I've sent you a reply in PM.

what is the domain you are trying to add?

I have now unsuspended you.

you're welcome. Post back if you run into any more issues.

I have changed the e-mail address on record for your account. You'll need to login to the account panel (http://x10hosting.com/panel.php) and request the confirmation e-mail to be resent.

I'm not familiar with asp/asp.net but I do know our servers support that through the mono project, our servers are liunx based. This could cause some issues as not all things may be supported. Also it might be a result of version mismatch, on your local setup you might have a newer version then...

I can see the login page for cPanel on both your main domain using port 2082 (like this: mysite.x10hosting.com:2082), and on http://stoli.x10hosting.com:2082/ It may be the port is blocked, commonly done in school/work places. You could try http://cpanel.mysite.x10hosting.com (of course...

I think what vigge_sWe is actually saying no to is sponsoring the user with a VPS, and not saying it can't be done on a VPS.

Closing this thread. I have already replied to your ticket kaniam.

The ban has been lifted, and so far all looks good.

actually I was the first to vote after the OP :)

I saw that you recently were suspended, it was lifted yesterday. It is possible that the unlocking of your cPanel failed. If that was the cause you should be able to login now, I've ran a forced unlock on your account.

I thought there were something familiar about the name. I just unsuspended to check, and all your account do is collect statistics from another domain. This would fall under script hosting, which is not allowed. I have placed the suspension back on your account.

I moved the thread to proper support area. Looks as you are in the works of signing up for a new account. You are not able to change e-mail address your self until it is actually confirmed. I can change the e-mail address for you, just let me know what it should be.