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  1. Anna

    Unable to access hosting

    I checked the logs, and the account were terminated on November 5th after being suspended for more then 10 days. Data is not retrievable if an account was terminated.
  2. Anna

    Unable to access hosting

    mindabsence can't be the cPanel (hosting) account name, as that is limited to 8 chars. By the look of things it might have been deleted due to inactivity as there's no hosting account associated with your forum account at this time. Paid accounts are always better security, as they do have...
  3. Anna

    how to lift suspension

    There doesn't seem to be a hosting account associated with your forum account at this time. If you were inactive for a longer period it might be terminated. To find out for sure we need your cPanel name.
  4. Anna

    Sorry for using other language

    I have unsuspended your account. Please make a full and accurate translation available as soon as possible. Note that after December 1st automated on the fly translation services such as, but not limited to, Google translate are no longer allowed.
  5. Anna

    Phishing site uploaded on hosting account

    Suspensions for phishing are permanent. If you feel the suspension is in error you have the right to dispute it, in which case the thread needs to be escalated into a ticket for an higher ranked admin to review.
  6. Anna

    Site suspension

    I have unsuspended your account and it should be fully unlocked shortly. Please upload a proper site as soon as possible.
  7. Anna

    PhpBB display problem

    Looks as an issue with css. Start with checking that the .css file is actually where it's supposed to be. If you do a view source you will find the information about where your install looks for the .css file. Sometimes it is just a temporary thing and reloading the page helps (if on firefox...
  8. Anna

    Please delete my account

    I have placed your account for terminated and it will be deleted shortly. Thank you for using x10hosting.
  9. Anna

    How do i become unsuspended

    I checked our logs and your account were terminated on October 20th after being in a suspended state for more then 10 days. Files are not recoverable for terminated accounts. If you wish you can sign up for a new account.
  10. Anna

    mysql backup

    No, we don't offer that service. Although since you were only suspended for unsupported language I have unsuspended your account. To keep your account in an active state you need to provide a full and accurate translation that at all times is easy to access on your account. Note that starting...
  11. Anna

    Suspension...

    You need to login here at the forums to mark you account as being active. You are required to login to the forum at a minimum once every 31 days, meaning the inactivity script will check if your last login date is less then 31 days ago. Logging into cPanel or Account Panel does not mark your...
  12. Anna

    reset help revisited

    What do you mean by it did not flow into cPanel? Please try and explain that further.
  13. Anna

    My account is suspended!

    case closed, closing thread.
  14. Anna

    E-mail do not reach my webmail box

    in the account you send the mail from, are you getting any errors?
  15. Anna

    Mysql nightmare

    answered over irc. closing.
  16. Anna

    Where is my site (+: FTP not working)

    yes, just login to your account panel and click modify account in the right hand menu. If you chose one of the following domains for your site you don't need to take any further action, though it might take a bit for the dns to fully propagate (it can take up to 48 hours, but commonly it's...
  17. Anna

    Nulled Vbulletin

    good luck at your new host. *thread closed*
  18. Anna

    please unsuspend - will rectify 'no site'

    I have unsuspended your account. Please change the default index.html to one of your own as soon as possible. Note that if you use an index.php page you need to delete the current index.html page (.html and .htm has higher priority by server then .php).
  19. Anna

    Suspended

    This is support request, so he already submitted a "ticket".
  20. Anna

    Suspension because of wrong language

    I have unsuspended you, please sort translation as soon as possible.
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