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  1. Anna

    help my account has been suspneded

    Although it might not be on your account, linking to such things is also against the TOS.
  2. Anna

    terminate my account please

    I can not find a record of that domain in the system, and there's no hosting account linked to your forum account. The account might already be terminated due to inactivity.
  3. Anna

    Reset Help

    :) glad to hear it has sorted.
  4. Anna

    Can I get my backup?

    Your account is now unsuspended and should be fully unlocked shortly. Please sort translation as soon as possible.
  5. Anna

    Can I get my backup?

    The only way to use the paid rules is to upgrade to premium hosting. Paying a small, optional, fee to enhance the free hosting account does not make it count as a paid account. Your account is still on the free servers, so free hosting rules apply. I can unsuspend your account if you agree to...
  6. Anna

    Suspention

    I just unsuspended your account to check, and while there is indeed an option to change into English, that English version does not provide translation to the content, just to the framework (forum) headlines and links. Even when using English mode there's more text in an unsupported language...
  7. Anna

    Reset Help

    it may take up to 48 hours for the dns changes to fully propagate. There's nothing else you need to change regarding that domain. Once propagation is completed it'll work in such way that it point to your public_html folder.
  8. Anna

    Confirmation code

    If you send an e-mail to me (anna@x10hosting.com) using the address on file for you hosting account I can set it as confirmed for you. Though I can tell you that your suspension is for porn/adult material which is in breach of our TOS.
  9. Anna

    Reset Help

    I see ozfranchiseinsider.com to be your main domain. As mentioned you need to configure that domain to point to our servers, recommended method is setting the name servers to ns1.x10hosting.cm and ns2.x10hosting.com. Since that domain is currently your main domain you can not add it as an...
  10. Anna

    Unsupported Languages Suspension

    I have unsuspended your account, and it should be fully unlocked shortly.
  11. Anna

    why ?your hosting account is suspended

    Your account is suspended for unsupported language, which means it was NOT in English, Spanish or French and there was no option to view a version translated into one of those. If you agree to put up a full and accurate translation of your site we will unsuspend your account. Note that starting...
  12. Anna

    Unsupported Languages Suspension

    I have now unsuspended you. Note that you can keep the language you currently have as main (or secondary) language as long as there at all times is an easy way for us to find the English translation of your site.
  13. Anna

    Reactivation of hosting account

    I have unsuspended you. Your account should be fully unlocked in a few minutes.
  14. Anna

    my account has been suspended

    you are suspended for having your site in an unsupported language without providing a full translation of your site. You can be unsuspended if you agree to provide such translation. Note that the use of any on the fly translation service such as, but not limited to, Google translate is not a...
  15. Anna

    Switch Servers?

    Paid hosting are on separate servers so in that case it would be moved to a new server.
  16. Anna

    Switch Servers?

    No, we do not move accounts between servers.
  17. Anna

    Reactivation of hosting account

    I can unsuspend your account if you agree to provide a translation into English, Spanish or French. If your site on next review still shows to not be in a supported language, it will be suspended again. As of December 1st unsupported language suspensions will be incorporated with out zero...
  18. Anna

    unsuspend procedure

    suspensions that are made due to serious breach of TOS are not unsuspendable, they are permanent suspensions. If you are absolutely sure that you have nothing on your site that is a violation to anyones copyright you have the right to dispute the suspension and this thread will be escalated...
  19. Anna

    Account suspended: 0C831BEC22CE

    Actually if they are just a few, it would probably be ok. Also note that you can keep the login script as long as you provide us with details to login to review your site. ps. I checked the guestbook and there's no entires that would be in breach of TOS :)
  20. Anna

    please,not do that !!1

    You were suspended for using an unsupported language. We can unsuspend you if you agree to provide with a full translation of your site into English, Spanish or French. You can not use any automated on the fly translation services such as, but not limited to, Google translate. Do you agree to...
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