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  1. Anna

    suspensions

    you do realize you need to login here at the forums? Logins to cPanel and/or account panel does not count towards the activity rule and will NOT reset the timer. According to what I can see your last activity/login here prior to today is registered on September 21st. Note that if you have the...
  2. Anna

    Delete account

    Before terminating the account, please confirm that you have all backups you need?
  3. Anna

    Uh, hello?

    when the system detects you haven't visited for two weeks the suspension command is added to the system queue. So if you login after it has been added to the queue, but before it was executed, you still get suspended when the command is executed. Suspension commands are added with low priority...
  4. Anna

    Account Suspensions

    An important note when it comes to logging into the forums and getting the visits logged to reset the inactivity timer: Visits shorter then 30 seconds are most likely not logged, I don't know where the limit would be but it is recommended to spend a couple minutes checking if there's any news or...
  5. Anna

    Lost password, trashed email account

    you're welcome. issue solved, closing thread
  6. Anna

    deleted all Dir files

    Do you have anything in your account worth saving? Databases for instance? If not the easiest way would be if we terminate and recreate the account with the same information.
  7. Anna

    Email Account Settings

    First of all are you using our name servers for the domain? If not you'd need to configure the mail sub domain as well to point to our servers. Do you get any errors, and if so what?
  8. Anna

    I can't log into cpanel

    http://lotus.x10hosting.com:2082/ works just fine for me. If you still have problems try clearing browser cache and/or flushing dns cache. http://ahuapptest1.x10hosting.com:2082 should also give you access to cPanel, you could try that instead. Also you can upload files using ftp Host...
  9. Anna

    account does not exist

    When you had it auto open did you check that it actually did log each time? Also visits shorter then 30 seconds (limit might even be a couple minutes) are probably not logged at all due to how the script works.
  10. Anna

    Account under inactivity suspension / deleted, not sure why

    you are unfortunately right, your account has been terminated for being in a suspended state for more then 10 days, this is an automated process. It was terminated: October 16th
  11. Anna

    account does not exist

    The account stopgap were terminated on October 10th 2009 after being suspended for more then 10 days. You may sign up for a new account if you wish. Note that to keep the account active you must login to the forums (here). Logins to cPanel or account panel does not reset the timer.
  12. Anna

    how to use new domain

    if you want both domains to show the same site, you should add the one you bought as a parked domain through cPanel (Parked domains always point to the web root). This way the free subdomain you signed up with remains your main domain and both work essentially the same as far as a visitor sees...
  13. Anna

    Lost password, trashed email account

    The only place you seem to have the old e-mail address is here for the forum, where it looks as you have your password already. You should be able to change that through "user cp" (in the top menu right next to home) to be the new gmail address. Your cPanel account is already set to be using...
  14. Anna

    Ineffective blocking of php exec()

    Having a shell script would get your account suspended as far as I know.
  15. Anna

    Account Suspension

    closing thread as issue has been resolved.
  16. Anna

    Account under inactivity suspension / deleted, not sure why

    what is your cPanel name? We need that to check what has happened.
  17. Anna

    Similar Post Feature

    It's a good idea. I'll make sure Corey sees it. One thing though, since forums are official support there's bound to be a few threads with similar/same problem. Some of them might be necessary as some issues are account related. In some cases even though they got the same issue/question...
  18. Anna

    Service Temporarily Unavailable

    since issue has been solved, I'll close the thread.
  19. Anna

    ***!!!Anyone with "Error errf47025" Readme!!!***

    Admins are aware of the issue.
  20. Anna

    Suspension

    It is as livewire and xav0989 says, we disallow linking to warez as well, this is why your site got suspended. And since we have a zero tolerance policy on such breach of TOS, there's no unsuspension in this case.
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