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  1. Anna

    Suspended Account

    Suspension is for inactivity, meaning you did not login to the forums (here) for two weeks. Normally you'd be able to unsuspend yourself in this case. I have unsuspended you and you should be able to access your account and site within an hour.
  2. Anna

    Maybe upgrade

    There's also the options of ad-enhanced accounts. I don't know for certain how many databases you'd get on the ad-enhanced plans though. There's two options: Corporate, which requires an banner placed so the user does not need to scroll to see it (near the top of page). This option would give...
  3. Anna

    Please terminate my account.

    Deleted, you should be able to sign up again shortly with the same information.
  4. Anna

    co.cc down?

    co.cc is a third party domain supplier, we have no control over how their servers work.
  5. Anna

    What space do i get?

    if you go for corporate ads (which is the one that gives the most resorces), it's an banner that needs to be placed so it is viewable without scrolling (in other words near the top of the page) I believe the banner is 468x60 px in dimensions, if I'm wrong about that please correct it. The...
  6. Anna

    Premium Hosting

    During signup you get the option to enter an existing cPanel name, by doing so you alert admin that you have a free account that you want to transfer. Everything will then be transfered over to the paid account for you (files, settings, e-mail accounts...)
  7. Anna

    confirm email

    it is actually possible that the cause of the problem is that hotmail thinks x10hosting is spaming and thus blocks them. You're not the first to have problems using an hotmail address. Do you have any other working e-mail? In that case we can change the one listed with your hosting account.
  8. Anna

    hi

    since there's no question here I'll close the thread. If you need help please be informative.
  9. Anna

    CPanel incorrect password

    Hello The passwords are not automatically (though you can set them to be) the same. Same goes for user name, in your case your forum name (which is what you use to login to your account panel at x10hosting.com/panel.php) is not the same as you should use for cPanel. In your account panel you...
  10. Anna

    Account support - Account blocked.

    I found the cPanel account dfleetwo, it is linked with the forum account dfleetwood You need to use that forum account when logging into account panel. The fact that you are currently on another forum account is most likely why you are suspended, as the reason is inactivity. In other words not...
  11. Anna

    Account Upgrades

    when did you pay? Upgrades to the account are manually applied and can therefor take a little time to be completed as only the ones with access to billing department can do them.
  12. Anna

    Newbie cant find File Manager in C.Panel....

    have you tried deleting them through an ftp client? If that also fails I think you'll need someone with a higher access level then me to delete them. the poems&songs files seem to be editable to me.
  13. Anna

    How will i open another account??

    seeing as you have an suspended account, with a note from Corey to not unsuspend I'll move this to a ticket so Corey can take a look at it.
  14. Anna

    Registered Domain

    Your first step would be to login at your registrar to configure the domain to use our name servers. They are ns1.x10hosting.com and ns2.x10hosting.com Then you need to answer this question, do you want it to point to the same site as http://alanhung.x10hosting.com? If yes: you should add it...
  15. Anna

    Does Anybody Use Twitter?

    yes, I use twitter for sporadic updates :) http://twitter.com/secretladya
  16. Anna

    account suspension help

    You are suspended for having crons set to run with less then 5 minutes apart. I'll unsuspend if you promise to change that setting so there's at least 5 minutes between each cron run.
  17. Anna

    Domain name problim

    solved and closed
  18. Anna

    Ads

    It has been reported that for firefox users with ad-block plus the text disappears from the button, it's the one right under "Account Upgrades" (last option in the "Account Options" section of the menu)
  19. Anna

    How to add my domain .info in free account

    at your registrar set the name servers to ns1.x10hosting.com and ns2.x10hosting.com Once that is done it should work parking it in cPanel.
  20. Anna

    Account Suspension

    there's some aspects of an e-mail warning that defeats the purpose of the login requirement. Say you get an e-mail saying you're account is about to be suspended if you don't visit the forum within 24 hours. You really don't care any more about your site, but you'd probably still click the...
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