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  1. Dead-i

    Free hosting being used as scam.

    Hi, The website shows the "Account Suspended" page, and it can no longer be accessed. This means that login information can no longer be submitted to the site. While the account is suspended, the account holder cannot access any of the account's files. Thank you,
  2. Dead-i

    Free hosting being used as scam.

    Hi, The account has been suspended for hosting malicious phishing content. Thank you for reporting this.
  3. Dead-i

    IP Blacklists

    Hi, Thank you for your feedback. The purpose of our server-side blacklists is to prevent known spamming IP addresses from accessing websites on our free hosting service. All IP addresses on the blacklist are based on previous, recent events from that particular IP address, sourced from...
  4. Dead-i

    Change Subdomain

    Hi, I have changed your domain name. :) Thank you,
  5. Dead-i

    Can't Open A File

    Hi, The IP address you posted from has been blocked by the server, because it is a known spamming IP address and is listed on one of the third-party blacklists. If you are using a proxy, VPN or anonymizer, please try disabling it. Thank you,
  6. Dead-i

    Change Subdomain

    Hi, Just to confirm, are you happy for me to change your domain name from jrayb.x10host.com to jastrayb.x10host.com? :) Thank you,
  7. Dead-i

    Change Subdomain

    Hi, Yes, we can change your main domain name for you. What would you like it changed to? :) Thank you,
  8. Dead-i

    Unable to update css styles - 404 error when viewing source

    Hi berlyber, The code you provided looks fine. However, your website currently contains this line: <link rel="stylesheet" href="../public_html/Media/CSS/main.css"> Since your website domain points to the "public_html" directory already, you don't need to add it to the start of the address...
  9. Dead-i

    CPanel Theme Switch Request

    Hi, You can change your theme by choosing "Switch Theme" in the top right of cPanel. http://x10hosting.com/support/general/cpanel-themes Thank you,
  10. Dead-i

    Varnish Cache 503 error

    Hi, Your website is loading fine here. Are you still experiencing this problem? Thank you,
  11. Dead-i

    What happened to IRC support?

    The IRC server went offline a few months ago. I'm not sure of the exact reasoning behind it, but the IRC server wasn't really used anymore, and it was much more inactive than it was years ago. Since we can't be on IRC all the time, a lot of questions also went unanswered, which I really didn't...
  12. Dead-i

    Change cPanel Theme

    Hi, We do not yet offer Paper Lantern, but this may be available in the future. ;) Thank you,
  13. Dead-i

    Increment max_input_vars

    Hi, Sorry, but we cannot adjust this value for individual free hosting accounts. The value of "max_input_vars" is 1000, which should be fine for the majority of applications. Having more inputs variables than this is fairly unusual; is this a WordPress plugin? Thank you,
  14. Dead-i

    Disk space increase

    Hi, I have upgraded your account's disk space limit. ;) Thank you,
  15. Dead-i

    No access to admin/index.php

    Hi, The file permissions on admin/index.php are fine. Something else might be causing the problem you are seeing. Please provide me with some more information on what causes this problem; are you submitting any data when you see the error? Thread merged. Thank you,
  16. Dead-i

    Increase Disk Quota

    Hi, I have upgraded your account's disk space. ;) Thank you,
  17. Dead-i

    403 Forbidden Error when I try to access my website

    Hi, Your website is loading fine here. Please disable your proxy or VPN, and try again. ;) Thank you,
  18. Dead-i

    Not work requests with the port

    Hi, Unfortunately, we can't disable the firewall for individual users, and there is no way around this if you need to connect to port 7020. However, it is unusual for websites to ask you to do this. You would need to connect to a website on a standard port (such as port 80). It looks like...
  19. Dead-i

    Error 503 Backend fetch failed

    Hi, The "503" error is a generic error message for when the web server fails to respond to Varnish in time. Although we can't completely disable the Varnish cache server, it is unlikely to fix the original error even if we could. How often does this error message show? Please could you provide...
  20. Dead-i

    It's been over a year of x10 hosting

    Thank you for the kind feedback; we really appreciate it. :)
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