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Hi, Please could you provide me with the compromised account's username and main domain name? :) Thank you,

Hi, Please be aware that outbound connections to non-standard ports are automatically blocked by the firewall. If you try to connect to a site running on an unusual port, it is likely that the connection will time out. Thank you,

Hi, Sorry, but we do not support MongoDB, nor do we support outbound database connections on our free hosting service. Thank you,

Hi vintage7, It looks like your site is using WordPress. Therefore, your database name should be specified in your wp-config.php file. ;) Thank you,

Hi, I have parked the domain for you. ;) Thank you,

Hi, To help speed up your website, PHP pages are cached for 5 seconds. You can disable the caching by following this article: http://x10hosting.com/support/general/varnish-cache Thank you,

Hi, I can't find a hosting account attached to the forum account Mashhood99. Please link your accounts, by going to "Support" in the top right of cPanel. Thank you,

Hi phclausx, Yes, we can park your eu.org domain for you. Please let me know what the domain name is, and I'll add it to your account. Feel free to send me a private message if you don't want to post it publicly. ;) Thank you,

Good catch! I have updated the article. :)

Hi, Your account is on xo2, and this server has not had any disk space issues. Are you definitely still receiving the 552 error message for the account gabevx10? :) Thank you,

Hi, A bidvertiser script tag was in a recent request from your IP address, which was blocked. We do not impose any limitations on the length of any requests, so this wouldn't trigger a forbidden error. It is usually triggered by something in the content you are submitting. Please could you...

Hi, Sorry for the delay. I have upgraded your disk space. ;) Thank you,

Hi, Our nameservers are ns1.x10hosting.com (162.159.24.224) and ns2.x10hosting.com (162.159.25.177), which will let you park your domain. :) It looks like you are using the x10Hosting Basic theme. To change MX records, you would need to switch to the cPanel x3 theme (which has some more...

Hi, Sorry to hear you are still having problems with this. I took a look at your recent account logs, and it looks like mod_security is blocking your request because it is recognising the site "bdv[dot]bidvertiser[dot]com" as a known malware site, leading the request to be denied to protect...

Hi hellenco, We can process your disk space request once your account has been active for at least 7 days. ;) Thank you,

Hi joomla30, That's really strange; I'm not seeing a cancellation request present for the account adultso2. Please try going to "Settings" in the top right, choose "Delete Account". :) http://x10hosting.com/support/account/cancel-account Thank you,

Hi Ian, Yes, this limitation does not apply to x10Premium customers. :) Thank you,

Hi, Yes, this will work for a free hosting account. We can't offer verification through TXT/SPF record, since this is a limitation in cPanel (the control panel software we use). I don't have the numbers for our nameservers' uptime, but I don't recall any major outages/problems with our...

Hi, I'm sorry for the inconvenience. It looks like both sites were manually blocked by a staff member, which is rare and usually only happens to sites being hit by an extremely high number of requests. I'm checking this with higher staff, and I'll update this thread shortly. Thank you,

Hi Ian, Sorry for the trouble; we have a 10MB limit on individual files, to help stop users from using our web hosting service as a file service. Files over 10MB are automatically removed within a few hours of being uploaded. Thank you,