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  1. Anna

    Resolved Revert Back to x10 Free Domain

    @garrettroyce that IP somehow relates to our nameservers, when that ends up in error message it usually means the domain was never properly cleared from the nameservers. @idahowre I have cleared the domain so you should be able to rename to that domain now. Make sure any script you have...
  2. Anna

    Resolved Can I please get additional disk space?

    Increase denied. No actual site, only a personal photogallery that is not even linked from the landing page and thus likely not intended for public view. Also it appears to be far more uploaded photos then are visible on the actually gallery, this could be deemed as filehosting something we do...
  3. Anna

    Resolved Increase Disk Space from 1GB to 2GB.

    I have increased the available diskspace.
  4. Anna

    Resolved can i increase my available diskspace as it is getting low?

    Increase denied. You do currently not use at least 75% of your available space and you also got a bit more then 100mb in the trash folder as well.
  5. Anna

    Resolved Disk Space Issue

    I have increased the available diskspace. I also took into consideration that you likely got assigned 1gb when you first signed up since the account has a few years of age.
  6. Anna

    x12 server down? web timeout

    I found your IP being blocked in the firewall. I have unblocked it. The reason for the block was "Failed POP3 login" so you might want to check that you have the correct settings for that.
  7. Anna

    problem, unable to resolve second site

    From what I can see the domain you are trying to resolve is not attached to the account. It needs to be a pointer (alias for the x10 domain) or added as a separate domain, without doing so it will not be configured on the server and any requests will fail as the server itself would not know what...
  8. Anna

    Can't access to website

    Your domain now works for me, you may need to clear cache before you see it correctly though.
  9. Anna

    Website URL gives 404 error

    This was a permissions issue, I have now corrected that and the site works from my end now.
  10. Anna

    Resolved Disk space 514 MB / 512 MB

    I have increased your available diskspace.
  11. Anna

    Resolved Can't access site via x10host.com domain

    The default domain (x10host.com) will not function as you have removed it from the account. For it to work it needs to be added to the account in some way. You should be able to add it back if you want to use it (pointer will act as an alias to the current .com address, you can also add it as a...
  12. Anna

    Resolved account suspended stuck on "We're removing the suspention now"

    Restore is currently running and the account should be back in order in a few minutes.
  13. Anna

    Can i have my accont back?

    A account that has been terminated can not be restored as that means all data relevant to the account was deleted off of the server. Currently we do not accept ANY new free hosting accounts. Premium hosting is however accepting users but they would not be able to retrieve any past data either as...
  14. Anna

    Important An error has occurred forwarding your sign in.

    Due to the automated suspension/terminations being halted we did run a manual purge in early March 2020 (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are...
  15. Anna

    Important An error has occurred forwarding your sign in.

    Can you try via the SSO page now?
  16. Anna

    @garrettroyce Need you help to hotfix a issue you resolved for me again.

    Could you try now, I just sorted something out on the server that could have been in play with this issue.
  17. Anna

    Can't login into CPanel

    Your site loads fine for me, is there still a problem with that? As for the login issue, could you please try now?
  18. Anna

    Resolved Direct admin migration

    Facebook is not the primary point of support, these forums together with our Discord channel are and will in most cases give you the fastest support. I see your account properly on the actual server, though with a different domain then you initially signed up for, did you ge this resolved already?
  19. Anna

    Resolved My disk space is almost in quota 2GB

    I have raised your diskquota. However you have hit the limit on Inodes, and this is not something that will be increased on free hosting. To get a higher allowance on Inodes you would need to upgrade to premium hosting. Something that yields a lot of Inodes that one may not think of is emails...
  20. Anna

    Suspended Account Help

    Relying in the emails for reminder is unwise, they can end up in your spam folder occasionally. I have unsuspended your account and it should be back to normal in a few minutes.
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