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Error 500 would not be related to the ongoing issues posted in other threads. The error log, found under "System Info & Files -> Sits Summary / Statistics / logs" can hold clues. Maybe there is one or more extensions that needs to be enabled.

Between December 12th and March April 9th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the log requirement has always been there however, so by mid November the account...

I can see you installed using softaculous and that there is an update available that can also be performed through softaculous. I'd start there and see if that changes anything. At a glance I don't see anything that could cause it. Does the email have any useful information as the instruction...

I do not currently see any error on your site. Is there any specific URL where I can replicate the problem?

Between Novmeber 21st and today you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the log requirement has always been there however, so in end of December the account would...

Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd. You're lucky...

You may not have done any changes, but the servers are changed and with that some things work differently. Older versions of cPanel had directory listing turned on by default, and it that was the case when your account was setup you would have had it on by default. With DirectAdmin, it is...

It still sounds like a breach of terms. If you are the admin of all but the content, it would likely fall on the fact you probably set it up and gave the account to him, something that still is disallowed: "Account holders are not permitted to resell, store, or give away x10Hosting services in...

@garrettroyce The servers are configured to have private_html be a symlink to public_html so it would server from public_html by default. SSL would be invalid though.

It would no longer be needed, with the galleries removed he is long under the requirement for upgrade.

Once you have logged into https://x10hosting.com/sso/login your account is logged as having activity, clicking to go to cPanel is not required.

The automated suspension system is halted during our maintenance, the log requirement has always been there however. Due to this being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it...

For the domain you use with cloudflare, did you update the A record to reflect the new IP of the server? The IP of your server is: 198.91.81.12

All servers are now updated. Let us know if you still get any connection issues by posting in this thread. Error 500 and/or 40# is still an unrelated problem and you should for those start a new thread.

The change appears to have helped mitigate the intermittent error, I have not seen any yet on the test site we have on x12. The plan is that all servers will get this change rolled out today, I may not get updates per individual servers but I hope to get a notice when they are all done at least.

Error log can be found under "System Info & Files">"Site Summary/Statistics/Logs" in case you haven't found it.

Error 500 is commonly a php error. A very common cause is using an incompatible php version. In newer versions (from 7.0 and onwards) mysql extension is removed and has been replaced with mysqli and PDO that are more secure. If you believe this is a possible reason for your code you need to...

As I said ONLY x12 is currently done. The other servers will NOT see changes until their server is done. Yes you are on x15 and will therefor have to wait.

The 521 issue is related to the information in this thread: https://x10hosting.com/community/threads/intermittent-cloudflare-5-errors-site-loading-errors.207926/ and is being worked on. You will need to change the MX record to reflect that you are now on a different server, namely...

If you are on x12: Let us know if you still see any connection issues by posting in this thread. If you are not on x12, your server is not yet done and will not see much change.