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Yes, you need to go into directadmin and add the domain there. You are indeed on x12 so that IP is correct. Is the pages of the store also on x10? If not, what settings do you have in the configuration for the store? Note that if the actual pages for the store is on google page it may not be...

Yes. It would actually be better then many other options as you want it to have no formatting. You can also login to DirectAdmin and go to file manager and create a file (index.html) inside public_html and paste the text into that file and save it.

If the domain needs to resolve to our server, the domain must be present as a domain when you login to DirectAdmin, either under domain setup or under domain pointers. The domains are not in either place. It should never have been possible to connect to our database from an external source, so...

The block is most likely due to user/pass not matching. For user it has to be the full email address, password should be what you set it to.

Please verify that your email client is correctly configured. I found your IP in the firewall, reason was: Failed IMAP login

There's two issues here. The first is that neither of those two domains are present in your account, they need to be added to the account to actually work. I didn't see them as added to the server at all in fact. The other part is that your x10host.com domain had failed to properly update...

First off, there is a forum account that is linked with that hosting account, it would be recommended that you use that to make it easier to find your account and to verify you are asking about your own account. Password *should* be the same as you use to login to the account panel (the forum...

That would more then likely be related to the information in this thread: https://x10hosting.com/community/threads/intermittent-cloudflare-5-errors-site-loading-errors.207926/

Those are the name servers. Currently all free hosting servers does have a intermittent issue, it may be related to that: https://x10hosting.com/community/threads/intermittent-cloudflare-5-errors-site-loading-errors.207926/

I see the image perfectly fine on that site as well. It could be due to browser settings and ssl though, the forum uses https and your image source is http, in some browser it could be set strict which would mean that the browser does not load any content not coming from a secure (https) source.

The error noted in the thread that @garrettroyce linked to has nothing to do with ssl or non ssl, it is affecting all servers and both http and https since the server randomly refuses connection. When attempting to use SSL without it being enabled for the domain you will get that. With...

It should be on. It will only display static content however, hence my suggestion to set a simple index.html so your end users see that instead of an error.

See: https://x10hosting.com/community/threads/intermittent-cloudflare-5-errors-site-loading-errors.207926/

There's nothing you can do other then waiting. With cloudflare you get a more prominent error message, but there will be some kind of error message regardless when the server fails accepting the connection. With cloudflare you could, under their cache settings, enable "Always online". This...

It is an intermittent issue. One second it works the next it may fail. It may work for hours, but fail again the next time, just as it may show fail for a longer period of time before a successful page load happens as well. That's the nature of an intermittent issue.

That is related to the issues as noted in the sticky thread at the top of this forum: https://x10hosting.com/community/threads/intermittent-cloudflare-5-errors-site-loading-errors.207926/ The underlying reason is the fact that you did get err_connection_refused without cloudflare, that is just...

The account should now be fully restored. Let me know if you see something not working right.

Looks like your account didn't transfer properly, but it was working up until recently due to the fact the old severs was still online. Now that they have been decommissioned this caused your domain to stop working. I'll restore the account from our most recent backup that was taken just before...

I'm running the restore now and the account should be good to go in a few minutes.

I'm running the restore now and the account should be good to go in a few minutes.