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  1. Anna

    My two factor authentication is active - Cannot access my account

    There is no hosting account associated with your forum account, we'll need some information in order to check this for you. What is the domain associated with your account? I just checked in my DA account, and that two-step Authentication does include an instruction to download an Google...
  2. Anna

    email sent from my camera via x10hosting is no longer reliable

    The correct username to use when going directly to DA is: jakenetx I'll reset the password for your DA account (will NOT change forum or SSO login page). We're working on a solution that will always allow logins from the SSO page as right now DA does not sync any password changes with the rest...
  3. Anna

    Wordpress Error: FTP Connection Information

    I have never encountered that either, does it happen on all plugins or just a specfic one? Which of your wordpress installs are you trying to activate plugins on (I saw two folders in your account that has wordpress related files). Would you happen to have any link to suggested solutions you...
  4. Anna

    Error EEIFTPSError: Connectio failed (error code is 10060)

    SSH is not available for free hosting, so trying to connect on that had gotten your IP blocked for failed attempts. I have unblocked your IP so you should be able to login through regular ftp now.
  5. Anna

    This site can’t be reached

    Even if the IP would resolve to the server, it would not work since that subdomain is not listed in your account. The main domain is, though as a pointer (pointer domains can not hold a subdomain on their own). If you want to be able to add a subdomain, and host a site on it with us, you would...
  6. Anna

    Unable to Update Wordpress

    I have increased your diskspace.
  7. Anna

    Error accessing directAdmin (open Cpanel)

    Where were you prompted to change the password? Currently DirectAdmin and SSO login does not sync passwords, so changing password on one of them will not reflect to the other causing the troubles you have (we're working on a solution for that). If you go to https://x13.x10hosting.com and use...
  8. Anna

    403 Forbidden

    Should work now, I updated the permissions for that folder, was 750 and is now 755
  9. Anna

    I cannot login to DirectAdmin

    What are you using as username? DirectAdmin does not accept email addresses for instance (you can see the proper username under "Quick FTP" on the sso page. Are you able to get to directadmin if you go through the sso login on our main page?
  10. Anna

    Missing domain

    I found the last part to sort, there were also a redirect in .htaccess that went from teamstreams.tk to https://www.teamstreams.tk (for that type of redirect you could have omitted the https:// part and just used the www.teamstreams.tk). I changed it to http:// and it now the site loads up for me.
  11. Anna

    Missing domain

    You will need to tell wordpress to not use https (it is not supported on free hosting, and apache doesn't like https without a certificate and thus gives that message) There are a couple options for doing that, see this article for how to do it by editing a file...
  12. Anna

    Missing domain

    I have sorted the domain for you, once you confirm that everything works you can remove the folder "teamstreams.tk_backup" under "domains"
  13. Anna

    Retrieving Files of Suspended Account?

    The only account I can see as having been associated with that forum account was terminated well over a year ago (October 12th 2018). If you are talking about an account that is currently suspended, I'd need to know the details so I can look it up.
  14. Anna

    Website Retrieve Error

    That error tells me you would need to switch to php version 5.6 (mysql_connect is removed starting with version 7.0, and replaced with the more secure mysqli_connect or PDO). You'll find that option under "Extra Features"
  15. Anna

    Missing domain

    What is the domain you are having troubles adding?
  16. Anna

    My site down - Apache is functioning normally message

    It might be well enough if you go into wordpress admin area, go to settings->permalinks and resave those to automatically sort all images and internal links.
  17. Anna

    Any Update on CPanel to DirectAdmin Migration?

    You will need to tell wordpress to not use https (it is not supported on free hosting, and apache doesn't like https without a certificate and thus gives that message) There are a couple options for doing that, see this article for how to do it by editing a file...
  18. Anna

    Apache Functioning Normally NO WORDPRESS

    The redirect should now be removed, you may need to clear browser cache if you still see it.
  19. Anna

    Site down since migration error 500

    Most likely it is due to wrong php version, all accounts were set to version 7.2 with the migration. If you have a script that uses the older mysql_connect command you would need to either update the scripts, or switch php version to 5.6. The function for mysql_ was removed with 7.0 and was...
  20. Anna

    My site down - Apache is functioning normally message

    You will need to tell wordpress to not use https (it is not supported on free hosting, and apache doesn't like https without a certificate and thus gives that message) There are a couple options for doing that, see this article for how to do it by editing a file...
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